Customer Service Data Entry

**** **** *** **

Largo, FL *****

Phone: 727-***-****

E-mail: **************@*****.***

Bruce L. Jackson

Objective

Qualifications and Skills

Work Experience

Seeking F/T employment using my experience and education, where advancement opportunities are available.

• Proficient with: Word, Excel, PowerPoint, Email, Google/Sheets.

• Customer service and project management.

• Able to manage time wisely, organize and prioritize.

• Ability to put customers at ease in a stressful situation, addressing customer’s concerns and complaints in a diplomatic manner, working to resolve quickly and to the customer’s satisfaction.

• Self driven with minimal supervision needed and able to work in a team environment.

04/2017 - Present Telephone Services Incorporation Tarpon Springs, FL

CBD Senior Customer Service Representative

Improving customer experience by taking and entering orders accurately by phone, fax, and email with attention to details and data entry. Assisting customers with any order inquiries and technical support with tutorials. Overcame customer objectives by solving problems, offering solutions and alternatives. Very energetic in suggesting products to ensure the customer is satisfied and as a resulting in an increase of sales. Qualified to be PCI Compliant to ensure secure financial transactions. Accurately uses corporate policies.

10/2016 - 04/2017 Southeast Energy Consultants Palm Harbor, FL

Sales Representative

Contacted business owners to present savings opportunity on their utilities (Gas, Electric) through various programs in their state. Job responsibilities included: Assess/Verify all pertinent information (Tax ID, Account #, etc.) from business owners. Forwarding new orders to various energy companies to ensure enrollment.

07/2007 - 10/2016 Above -N- Beyond Cleaning Services Clearwater, FL

Janitorial Supervisor

Assigning janitorial duties to staff and regularly inspecting their work to ensure that established standards are met. Issuing cleaning supplies and equipment to janitorial staff as needed. Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted. Assisting with the screening and hiring of new job applicants. Providing training and guidance to janitorial staff. Performing all janitorial duties necessary in instances of staff shortages.

02/2002 - 06/2007 Eckerd Drug Corporation Largo, FL

Customer Service Representative

Provided excellent Customer Service. Answered high volume calls. Responded to emails, logged complaints, and compliments. Maintained coverage for customers in over 25 states. Facilitated e-commerce orders for customers and assisted with complaint resolutions.

Education

03/2013 - 09/2015 University of Phoenix Online Degree

AA in Communications

03/1997 - 05/1997 Medgar Evers College Brooklyn, NY

Radio and Television Broadcasting with English Literature minor

09/1981 - 06/1985 Lafayette High School Brooklyn, NY

High School Diploma

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