JILLIAN DUNIGAN COX

***/963-****-*** Marrero Avenue

ad4nq4@r.postjobfree.com Sebring, FL 33875

WORK SKILLS: Customer Service, Sales, Merchandising, Computer-skills with both Mac and PC including MS Office, E-mail, Social Media, Computer Graphics, General Office Skills, Photography, American Sign Language, Problem Resolution, Call Center and Remote Customer Support

WORK EXPERIENCE:

10/2023 – 11/2023 Seven Sebring Hotel (Temp position w/ Labor Finders) Sebring, FL

Front Desk/ Concierge Services. Assist guests with check-in and check-out, ticketing, reservations, and related guest services via phone and in-person.

2/2023 – 7/2023 Highlands Ridge Golf Course, Avon Park, FL

Assistant Golf Pro Shop Manager/In-House IT Lead. Assist in management of all aspects of the two Highlands Ridge golf courses including sales, reservations, inventory control and guest assistance.

On-site IT lead person with responsibility for continued operation of all

computer systems, software and hardware; Provide computer and software

training and support to all staff, including upper management.

2/2022 - 8/2022 Walt Disney World Parks and Resorts, Lake Buena Vista, FL

Front Desk and Concierge Services. Assist guests with check-in and check-out, ticketing, reservations, and related guest services.

8/2021 – 2/2022 Old Towne Portrait Gallery, Kissimmee, FL

Costuming and Sales. Guest Assistance.

1/2021 - 8/2021 U-Break-I-Fix, Orlando, FL

Remote Customer Service and Technical Support via computer chat, email and phone for US and Canadian customers.

11/2020 – 1/2021 Kaman’s Artist Shoppes, Orlando, FL

Letter Brush Artist – Universal Studios Florida. Create original art for guests.

2/2020 – 10/2020 Marriott Grand Vista Resort, Orlando, FL

Guest Pre-Arrival Specialist. Assist guests with a full range of requests

regarding their reservations, service needs, special requests, provide resort

and local attraction information, prepare guest amenities.

1/2019 – 2/2020 Walt Disney World Parks and Resorts, Lake Buena Vista, FL

Guest Services Call Center Representative. Assist guests with a full range of guest requests including guest reservations, service needs, park information, transportation inquiries, payments/credits, resolve special need requests, direct security response when required.

6/2018 – 12/2018 Walt Disney World Parks and Resorts, Lake Buena Vista, FL

Front Desk Cashier. Assist guests with check-in/check-out, accept card/cash payments, issue and encode Magic Bands, create and manage reservations, resolve guest service issues. Worked at Disney All-Star Movies Resort and Disney Fort Wilderness Resort and Campground.

2/2018 – 6/2018 Raglan Road Irish Pub/Disney Springs, Lake Buena Vista, FL

Hostess. Assist guests, manage guest reservations, beverage service.

6/2017 – 1/2018 Present Entertainment ETC/Universal Studios, Orlando, FL

Rock wall climbing instructor. Assist guests, provide instruction and direction to climbers, assure climber safety, accept card/cash payments, train employees.

9/2017 – 11/2017 Haunt at Old Town, Kissimmee, FL

Seasonal scare actor. Costuming, make-up, props, performer.

4/2017 – 8/2017 American Girl, Orlando, FL

Experience Associate: American Girl Salon. Provide special hairstyles

per customer request, assist customers with selections, doll ear piercing, hearing aid fittings, Cash handling/register experience, Customer Service

10/2016 – 1/2017 American Girl, DeForest, WI (Seasonal)

Order processing, pick product to fill general and special orders,

audit orders to ensure accuracy, individually process and pack

smaller items to fill special orders according to order slips

4/2015 – 10/2016 Walt Disney World Parks and Resorts, Lake Buena Vista, FL

Hostess/Seater – Coral Reef Restaurant (Epcot)

Attractions – Magic Kingdom; Merchandising – Hollywood Studios

8/2014 – 5/2015 ColorVIsion Amazing Pictures @ Universal Studios, Orlando. FL

Photographer/Manager-in-Training. Take photos, Photo-shop into

Pre-designed photo backgrounds. Cash control, Cashier, Sales,

Inventory Control, Operations Management.

*Left Universal Studios to return to work at DisneyWorld

1/2014 – 5/2014 BlueGreen, The Fountains Resort, Orlando, FL

Front desk agent – check in/check out guests. Process deposits, payments,

Assist guests with their needs.

*Left Bluegreen to come home to help with parent health care

7/2013 – 1/2014 Arabian Nights Dinner Theater, Kissimmee, FL

Greeter/Photographer/Server. Greet guests and assist them with

Tickets/seating. Take photos and edit in photo shop. Manage POS system.

*Arabian Nights Dinner Theater closed their doors on 12/31/2013

3/2013 – 6/2013 WaWa Convenience Store, Kissimmee, FL

Customer Service Associate – Wide variety of duties including cashier,

Food and drink production, merchandise stocking.

4/2012 – 12/2012 Steak and Shake Restaurant, Orlando, FL

Server: Greet and seat guests, take drink and food orders, prepare shakes and desserts, cashier.

5/2011 – 1/2012 Disney College Program Internship

Walt Disney World Parks and Resorts, Lake Buena Vista, FL

Merchandising in Disney World Magic Kingdom. Duties included guest

assistance, cashier, sales, stocking, inventory control, store security.

EDUCATION: Valencia Community College, Orlando, FL (2014)

Completed courses for American Sign Language

University of Wisconsin – Milwaukee, Milwaukee, WI (9/2010 – 5/2011)

Sign Language Interpreting, School of Education

Madison LaFollette High School – Graduated 6/2010

CERTIFICATES: NATIONAL PHLEBOTOMY CERTIFICATION – National Registry of Allied Health Professionals, October 2, 2023

Walt Disney World Certified Sign Language Interpreter, March 2015

OTHER EXPERIENCE:

1/2015 – Present Volunteer Charity Cos-Play – Orlando/Tampa Florida

9/2012 – Present Community Theatre – Orlando, FL/Sebring, FL

Cast member: Perform a variety of roles at Universal Studios, Orlando.

Performing member of Highlands Community Theater, Sebring. Assist with

staging, lighting, costuming.

9/2003 – 5/2009 RSD! Ready Set Dance!

Performed with youth dance group at nursing homes, retirement centers,

community programs, schools, Madison Youth Exposition and Disney World.

9/2006 – 5/2009 Virginia Davis School of Dance, Madison, WI

Demonstrator/Instructor Assistant: Demonstrate and assist with

instruction for young dance students. Assist students during dance recitals.

REFERENCES: Available on request

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