Customer Service Warehouse Associate

David Wilson

Chicago, IL ***** 312-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Resourceful Warehouse/ Customer service associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. SKILLS Excellent computer skills-Typing,

Microsoft Word, PowerPoint,

Excel, Publisher, Database, etc

Excellent communication skills.

(Speaking to people in a friendly

manner).

Great at assisting others with their

needs.

Very Organized.

Great Time Management Skills.

Packing

Shipping

Shipping Receiving

Warehouse Associate

Certifications and Licenses

Forklift Certified

Security Officer

General Housekeeping

Product Inspection

Hand and Power Tools

Stockroom Maintenance

Automated Machinery Operation

Sanitization Techniques

Basic Carpentry

Maintenance Repairs

Pallet Jack Operation

Truck Loading

Press Operator

WORK HISTORY WAREHOUSE ORDER PICKER

Mc Machinery Elk Grove Village, IL

01/2023 to 08/2023

Safely and accurately selected customer orders, free of damage. Built orders according to assigned load tickets.

Shrink wrap and label orders. Moved completed orders to the loading dock or trailer.Completed daily orders with expert picking and packing of shipments. Maintained neat and organized work area to safeguard items and comply with cleanliness standards. Use powered industrial equipment, such as a forklift, electric pallet jack or walkie-rider. PRESS OPERATOR

Lee Enterprises Davenport, IA

01/2023 to 05/2023

DW

Followed safety protocols to reduce operating risks on press machinery. Multi-tasked to keep all assigned projects running effectively and efficiently.

Loaded and positioned raw materials in loading and feeding mechanisms. Promptly removed completed loads from press.

Operated paper-cutting machinery to trim and finish printed products. Kept equipment clean, repaired, and lubricated to maximize performance. PACKER

Berry Global Alsip, IL

12/2019 to 01/2023

Maintained neat and organized work area to safeguard items and comply with cleanliness standards.

Proved successful working within tight deadlines and a fast-paced environment.

Collaborated with team members to achieve daily goals and meet company objectives.

Completed daily orders with expert picking and packing of shipments. Inspected items to identify discrepancies and damages and reported to supervisor.

Trained new employees on proper packing and labeling techniques and to apply best practices.

WAREHOUSE ASSOCIATE

Dart Container Corporation Chicago, IL

11/2018 to 12/2019

Prepared orders for shipment by picking, packing, and labeling merchandise.

Worked safely around moving machinery.

Assembled orders and packed items for shipment, conveying orders to shipping personnel

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles Operated forklift to safely move and safeguard stock and supplies in warehouse.

JANITOR

Home Depot Chicago, IL

12/2017 to 11/2018

Cleaned restrooms, swept and mopped floors, emptied trash, restocked items.

Organized and used industrial cleaning products following strict safety procedures.

Inspected building for potential safety hazards, reporting identified concerns to supervisor.

Kept public pathways clear of safety hazards and spills with regular checks and attention.

Maintained floor cleaning and waxing equipment.

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Removed trash, debris and other waste materials from premises. CASHIER

O'Hare International Airport Illinois City, IL

06/2016 to 12/2017

Responsible for greeting customers when entering and leaving the establishment

Handled cash transactions with customers and was able to pleasantly deal with customers to ensure satisfaction.

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Stocked, tagged and displayed merchandise as required. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

RETAIL SALES ASSOCIATE

Art Institute of Chicago Chicago, IL

Worked in a fast-paced warehouse

Responsible for packing, shipping and receiving orders 01/2015 to 05/2016

In charge of inventorying merchandise for the company. Stocked merchandise, clearly labeling items, and arranging according to size or color.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Used POS system to process sales, returns, online orders, and gift card activations.

Trained and supervised new employees to use selling strategies and apply best practices.

PACKING SPECIALIST/FORKLIFT OPERATOR

Xpac Milan, IL

Responsible for operating machinery

08/2013 to 01/2014

Receiving and processing incoming stock and materials Organizing and retrieving stock in the warehouse

Operating a forklift.

Resolved issues quickly to maintain productivity goals. Reviewed work for quality and compliance with company standards and design specifications.

Monitored machine operations to detect malfunctions and report or resolve problems.

Manipulated controls to feed, admit, apply and transfer materials and adhesives, adjusting temperature, pressure, and time settings. Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

EDUCATION

High school or

Rock Island High School

1998

CERTIFICATIONS Forklift operator License - 2011

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