TRACEY RUSSELL

Chicago, United States *****

ad4no0@r.postjobfree.com/312-***-****

SUMMARY

Skilled administrative team member with in-depth understanding of operation standards, compliance requirements and procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly motivated employee with desire to take on new challenges and mastering new skills.

SKILLS

Customer Service

Word Exel

Power Point

Outlook Calendar

Payroll Accounting

Data Entry Software

Problem-Solving

Organization and Time Management

Detail-Oriented

Administrative Support

Verbal and Written Communication

Office Coordination

EXPERIENCE

Station Clerk / Chicago Transit Authority, CTA - Chicago, IL 01/2003 - 06/2023

● Answered telephones and directed calls to the appropriate department departments and personnel.

● Operated the window using a switchboard system while:

• monitoring operators reporting for work.

• prepare clerk's referral slip for all Misses, Sick, FMLA, AWOL.

•process any & all extra pay slips received at. the window during your shift.

•record miscellaneous pay transactions on. miscellaneous worksheet.

•sort operator's Daily Bus Operator's Reports in run/duty number order.

● Under CTA TOPS system:

•research discipline and blind cases.

• notify operators and update TOPS for invalid license.

•input entries for previous day's bus number and lift usage from Bus Operator's Daily Reports.

•check extra pay and time slips.

●Contact the Manager on duty or Control if no Manager to report any unauthorized individuals on the property.

●Print payroll reports, balance work, check and correct errors, review gross pay summary as necessary.

●Prepare TC-1000s as needed and/or directed by. management.

●Pay FMLA-Family as directed by Business Manager.

EDUCATION AND TRAINING

Associate of Arts: Business Administration 06/2002 Kennedy King College - Chicago, IL

Dental Technician 06/1986

US NAVY VETERAN - Great Lakes, IL

TR

High School Diploma 06/1985

Paul Laurence Dunbar High School - Chicago, IL