Customer Service Office Manager

Debra Laster

Venice, Florida ***** ********@*******.***

Friendly professional with background in various office setting. Knowledgeable about security service and clerical/customer service requirements. Take on multiple tasks time management abilities even under stress. Dependable and quick-learning team player with effective communication and organized skills. Personable and energetic receptionist I am hard working and committed to delivering excellence in all facets of customer service.

Skills

Customer Service & Marketing

Office Administration/Office Manager

Organization Skills

Telephone Skills- Multi-line System

Bookkeeping/Payroll/Office Manager

Verbal and Written Communication Skills

Time Management

Accounts Payable/Billing

Work History

2014-05 Current Receptionist/Shift Manager Giant City Lodge Resort/Restaurant Makanda, IL 62956

2004-2012 Receptionist/Shift Manager Giant City Lodge Resort/Restaurant Makanda, IL 62959

(I worked 2 jobs - full-time at the school district and 32 hours a week at Giant City Lodge)

Opening and Closing procedures.

Operated multi-line telephone system to answer and direct high volume of calls.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Schedule/Cancel cabin reservations.

Schedule/Cancel dinner reservations, work with large groups, banquets, parties, weddings.

Kept reception area clean and neat to give visitors a positive first impression.

Maintained confidentiality of information regarding clients and company.

Confirmed appointments, communicated with clients, and updated client records.

Responded to inquiries from callers.

Resolved customer problems and complaints.

Handled cash transactions and maintained sales and payments records accurately for cabin, restaurant and gift shop sales.

Stocked shelves for gift shop, vending machine and bar area.

Handled assignments independently with good judgement and critical thinking skills.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Worked as a bar tender when no other managers were working.

Supervisor over 4-8 employees on shift.

2011-01 2015-5 Tri County Special Education – Paraprofessional

Worked 2 school years at Unity Point School – Makanda, IL. Teacher Aide - Grades K – 6

Subbed in several different schools filling in for paraprofessionals out for extended number of days, weeks, or months at a time grades K – 6

Clerical work for the teachers.

Assisted students in the classroom, helped students with their work.

Maintained the classroom while the teacher was out of the classroom.

Playground duties.

199*-**-****-** Administrative Assistant/Bookkeeper/Office Manager – Retired

Dongola Unit School, Dongola, IL./Shawnee Community Unit School Wolf Lake, IL.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient

Kept records of financial transaction, entering them into the computer.

Balanced books and compiled reports to show statistics such as cash receipts, expenditures, accounts payable and receivable and coding all invoices.

State and Federal Reports and Tax Filing.

State and Federal Grants Writing and Filing Reports.

Accounts Payable/Accounts Receivable.

Retirement for all employees and monthly annual reporting.

Preparing budget and long-range financial planning.

Personnel files updates, sick leave and vacation recordings.

Receptionist for Administrator scheduling daily appointments

Served as School Board Recording Secretary/worked closely with School Board Members.

Recorded and filed School Board Meeting notes for State Recordings.

Education

2010 – 2012 Shawnee Community College Ullin, IL 62992

Business/Medical Billing and Coding

1997- 1999 Shawnee Community College Ullin, IL 62992

Associate Science

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