Experience

Summit Auto Group OH, Akron

Office Assistant 10/2023 - Present

I currently work 3-4 days a week, filing new purchase agreements, adding new stock to inventory, starting any paperwork for each inquiry from in person or online, pulling and filing 30/60/90 delinquent accounts, and any other general office duties needed, return any phone calls, emails etc. Any maintenance or service work is scheduled through myself as well for the garage portion of the lot. We use regular Microsoft software for any office needs. Repossession software used also. VP CONTRACTORS Inc OH, Canton

Office Manager 11/2022 - 10/2023

VP Contractors had a virtual office- I would work from home daily from 8-4. Virtual office meant phone lines were simply Google Voice Numbers ringing through to personal phone during business hours, all paperwork was created using Google and Microsoft Office software and or templates. I then would send any work orders or other emails to the boss or simply save any paperwork or request needed for new job estimates or bids, Follow up visits, and or on job activity. I answered approximately 10-20 calls daily ranging from service work on previous work, new contracts, new remodel bids, and just alot of FAQ phone calls. This was a small 3-5 employee business very simple and basic.

Personal Home Care OH, Akron

Full Time Care Giver 06/2020 - 08/2022

I was a full time care giver for my father, who has since passed. His care was first and foremost especially during the onset of the pandemic.

Team Towing and Service OH, Akron

Dispatcher and Front Office 04/2019 - 04/2020

I worked with private, corporate, and state entities when in need of towing services. We handled any where from 80-150 calls per shift, dispatched and tracked 8-10 drivers per shift. We had clients such as USPS, OSP, AAA, Co-Part, INSURANCE and private calls. All of which needed to feel as if they were the sole and most important client we served, time was always of the essence. I also helped and maintained front office while manager was absent, whether scheduled or unexpected I would step in and handled her duties as well, scheduling drivers, filing payroll for final verification, fill out and submit tow orders for certain clients on a weekly basis. Community Support Services, Inc. OH, Akron

Insurance Verification Specialist 03/2018 - 04/2019 Temporary assignment covering a returning employee. Process daily roster of patients confirming current health insurance and update info. Face to face interaction with multiple patients throughout the day. Homesite Group Incorporated OH, Akron

Account Agent 02/2016 - 12/2017

Handle inbound customer service calls regarding a wide variety of issues with Homeowners Insurance policies. Accountable for anywhere from 30-75 accounts per day to close with solution or forward for further assistance. Responsible for updating client info as well as notify underwriting of any potential issues. Also had a role in upselling the policy for added benefits Skills

Customer service, Computer literacy, Microsoft word, English, Communication skills, Time management Education

Kenmore High School Akron, OH

General 06/2001

April Conner

Akron, Ohio 44306 234-***-****

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