Medical Assistant,Front Office

Richard Smith

**** ***** **** ****** **** Baltimore, MD 21217 410-***-**** 443-***-****

********@*****.***

Profile

Motivated, personable allied health professional with 6 years of experience as a CNA/GNA. Completion of an accredited Medical Assistant course curriculum with current certifications in CPR. Talent for supporting diverse medical practices utilizing front and back office skills interchangeably. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to implementing HIPPA regulations when handling all patient information. Flexible and versatile along with solid skills needed to provide the ultimate patient experience. Poised and prepared for the daily work flow of an office providing patient care. Understanding and empathetic to customer/patient concerns. Follows instructions well with ability to work in a team environment or individually without the need of constant supervision. Skills Summary

Patient Registration

Third party verification

Copayment collection

Appointment

Scheduling

CPR & First Aid

Veni-punctures

Phlebotomy

EPIC, Cerner &

Medisoft

CPT/ICD-9 Billing/Coding

Obtain vital signs

Specimen Collection

EKG, A1c & Stress Testing

Professional Experience

MEDICAL ASSISTANT/PHLEBOTOMY

Completed 160 hours of externship within a fast paced hospital setting.

Serve as department lead in absence of a supervisor for a medical lab.

Ensure all patient examination areas remain sterile and prepped for continuous patient flow; ability to provide smooth functioning within a lab area serving more than 70 patients daily.

Greet patients and offer a personal approach to evoke comfort and ease; review medical history with patients during triage where vital statistics are recorded.

Perform various tests such as sweat testing for cystic fibrosis, urinalysis, A1C glucose & EKG’s.

Regularly collect blood specimens via phlebotomy procedures then properly label & process. REGISTRAR/FRONT OFFICE

Handle lab management requiring specimen sorting, logging and testing transfer.

Update patient medical histories using EPIC EMR and CERNER systems; obtain health history for patients and payments.

Front office patient check in/out and schedule appointments, schedule surgeries, obtain medical clearance, schedule follow up therapy appointments,

Insurance verifications/coverage, ICD-10

Create a spreadsheet using Microsoft Windows, Power Point, and Excel.

Data Entry, Filing, Organize physician calendar of events; appointments, testing and or training. Richard Smith

Résumé, Page Two

Employment History

LABCORP INC

Medical Assistant/ Phlebotomist III

Responsibilities obtaining vitals, patient history,

Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

Verifies patient by reading patient identification.

Obtains blood specimens by performing venipuncture and finger sticks.

Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

Monitors glucose levels by performing bedside glucose tests; recording results; reporting results to unit nurse-manager.

Performs bleeding-times tests by entering results to the computer; notifying the pathologist of results falling outside normal ranges.

Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

MEDIX STAFFING SOLUTION

Medical Assistant/Phlebotomist III June 2017 – Current

Responsibilities obtaining vitals, patient history,

Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

Verifies patient by reading patient identification.

Obtains blood specimens by performing venipuncture and finger sticks.

Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

Monitors glucose levels by performing bedside glucose tests; recording results; reporting results to unit nurse-manager.

Performs bleeding-times tests by entering results to the computer; notifying the pathologist of results falling outside normal ranges.

Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

AEROTEK

Certified Medical Assistant June 2014 – Current

Update patient medical histories using EPIC EMR and CERNER systems; obtain health history for patients and payments.

Front office patient check in/out and schedule appointments, schedule surgeries, obtain medical clearance, schedule follow up therapy appointments.

Insurance verifications/coverage, ICD-10.

Create a spreadsheet using Microsoft Windows, Power Point, and Excel. Data Entry, Filing, Organize physician calendar of events; appointments, testing and or training. BALTIMORE WASHINGTON MEDICAL CENTER

Certified Medical Assistant November 2015 – October 2016

Update patient medical histories using EPIC EMR and CERNER systems; obtain health history for patients and payments.

Front office patient check in/out and schedule appointments, schedule surgeries, obtain medical clearance, schedule follow up therapy appointments.

Insurance verifications/coverage, ICD-10.

Create a spreadsheet using Microsoft Windows, Power Point, and Excel. Data Entry, Filing, Organize physician calendar of events; appointments, testing and or training. UNITED WEST/LIFEBRIDGE November 2012 – June 2014

Supervisor/Certified Medical Assistant

Supervisor responsible for facility, admission, collections, ordering of supplies and payroll.

Update patient medical histories using EPIC EMR and CERNER systems; obtain health history for patients and payments.

Front office patient check in/out and schedule appointments, schedule surgeries, obtain medical clearance, schedule follow up therapy appointments.

Insurance verifications/coverage, ICD-10

Create spreadsheets using Microsoft Windows, Power Point, and Excel. Data Entry, Filing, Organize physician calendar of events; appointments, testing and or training JOHNS HOPKINS HOSPITAL January 2011 – November 2012 Certified Medical Assistant/Clinical Specimen Phlebotomist II

Update patient medical histories using EPIC EMR and CERNER systems; obtain health history for patients and payments.

Front office patient check in/out and schedule appointments, EKG’s, obtain medical clearance, schedule follow up appointments.

Insurance verifications/coverage, ICD-10.

Create spreadsheets using Microsoft Windows, Power Point, and Excel. Data Entry, Filing, Organize physician calendar of events; appointments, testing and or training. UNIVERSITY OF MARYLAND August – September 2010

Medical Assistant Extern/Volunteer

Update patient medical histories using EPIC EMR and CERNER systems; obtain health history for patients and payments.

Front office patient check in/out and schedule appointments, schedule surgeries, obtain medical clearance, schedule follow up therapy appointments,

Insurance verifications/coverage, ICD-10

Create spreadsheets using Microsoft Windows, Power Point, and Excel. Data Entry, Filing, Organize physician calendar of events; appointments, testing and or training Education

COLORADO TECHNICAL UNIVERSITY

Healthcare Management June 2012 – July 2015

GPA: 3.9 / Magna Cum Laude

KAPLAN UNIVERSITY-TESST COLLEGE CAMPUS Baltimore, MD Clinical Medical Assistant Program, January – October 2010 GPA: 4.0 / Magna Cum Laude / Presidents List for Academics Awards BALTIMORE CITY COMMUNITY COLLEGE Baltimore, MD

Major: Pre-Nursing September 1998 – June 2002

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