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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
March 29, 2024

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Resume:

ABEGUNDE TEMITOPE INIOLUWA

Behind Agape Hospital, Off Lipakala, Ondo State.

Phone No: 081******** Email:ad4nde@r.postjobfree.com

CAREER SUMMARY

Highly focused and self-motivated Library and Information Scientist and Customer Service Representative with a deep sense of professionalism, my expertise cut across cataloguing, classification, and managerial functions. Known to be a highly productive individual with a deep dedication to meeting desired needs with innovative solutions that maximize efficiency and exceeds capability target. To work in an environment where there are challenges and opportunities that enhance professionalism and team work, to bring out the best in me which will enable me contribute my quotas to the growth and realization of the organization goals and objectives.

KEY SKILLS

Ability to work under pressure with little or no supervision

Excellent team spirit

Time Management Skills

Microsoft Office package

Interpersonal Skills

Excellent Communication Skills

Flexible and Adaptable

Cataloging Skills

Classification Skills

Goal oriented/Result Focused

Diligence

Indexing

WORK EXPERIENCE

John Bosco Institute of Technology, Ondo Feb., 2022- till date

Shelving and shelve reading

Cataloguing and Classification

Charging and discharging

Akovil Nigeria Limited (Customer Service Rep) Dec-May 2023

Responsibilities

Attending to Customer via phone calls

Placing process of customers order

Use of google sheet to track orders

Silverbird Cinema Oct., 2021-Jan., 2022

Operational Staff/ Customers Care

Issuing of ticket to customers

Exhibit excellent customers service skills

Work effectively with supervisors and co-workers

Demonstrate consistent and effective sales techniques

Ensure the security of all cash, receipts, tickets and computer system

Receive calls from customers

Answer customers questions courteously and accurately or quickly address them to the appropriate place

Opening and Closing of Box Office

Bowen University (Industrial Training) March – May 2021

Responsibility

Shelving and shelve reading

Use of Moys Classification Scheme for cataloguing and classifying law materials

The use of Koha for

Acquisition

Cataloguing and Classification

Charging and discharging

Ekiti State University (N.Y.S.C) 2018- 2019

Responsibilities:

Work in the capacity of an office assistant for the university librarian

Acted as an office attendant and responded to enquires

Charged with responsibilities such as dispatching of files, typing letters and organizing files in the appropriate place.

Cataloguing and classification of new books

Shelving and shelve reading

Forever Living Products International, Inc. Nov 2019-March 2021

Responsibilities:

Attending to Customer via phone calls/ social media platform.

Placing process of customers order

Attract customers by promoting the product and company positively

Gloria Nursery and Primary School Sept. -Dec. 2016

Library Studies Teacher (Teaching Practice)

Responsibilities:

Serve as a library studies teacher and prepared lesson notes in accordance with the curriculum

Give lectures on library studies and test to appraise performance

Assisted in setting question in the above subject in accordance with the scheme of work

Covenant University (Student Industrial Work Experience) Sept.– Dec. 2015

Covenant University Library (Centre For Learning Resources)

Responsibilities:

Shelving and shelve reading

The use of millennium library software for

Classification of resources

Cataloguing of resources

Charging and discharging of books

PROFESSIONAL CERTIFICATION

National Institute of Management 2018

Nigerian Library Association 2019

Teachers Registration Council of Nigeria 2021

WORKSHOPS/SEMINARS ATTENDED

Making a Job Business Plan 2014

Sensitization Workshop on Legal Deposit Compliance / ISBN &ISSN 2019

EDUCATIONAL QUALIFICATION

University of Ibadan, Ibadan, Oyo State 2019- 2023

Certificate Obtained: M.Sc in Library and Information Studies

Tai Solarin University of Education, Ijagun, Ogun State 2013-2017

Certificate Obtained: B.Ed in Library and Information science

Iganmode Grammar School, Ota, Ogun State 2009-2013

Certificate Obtained: West Africa Examination Council

Itire Primary School, Itire, Lagos 2001- 2006

Certificate Obtained: First School Leaving Certificate

PROFILE DETAILS

Date of birth: 5th March, 1997

State of Origin: Oyo State

Nationality: Nigerian

Sex: Female

Marital Status: Single

Religion: Christianity

REFEREE

Rev. Dr. Ademola Ayanlere Dr. Lekan Awjoola First Baptist Church, Ijeshatedo University of Ibadan. Surulere, Lagos State. Ibadan, Oyo State 080******** 080********



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