Lori Barb

Customer Service Representative

ad4nac@r.postjobfree.com • 720-***-****

• Las Vegas NV, 89108

Summary

A knowledgeable and dedicated professional with over 15 years of experience in sales. Able to form close lines of communication with clients, and team mates to resolve problems and instill confidence in the transaction process. Possesses strong leadership skills and swiftly adjust to new policies and procedures.

Qualifications Summary

Friendly, personable and patient with Clients, Teammates and Managers.

Excellent verbal/written communication skills honed by years of interaction and rapport-building with diversified clients.

Well-organized and thorough. I take pride in my work at all times.

Career Experience

Aeva Specialty Pharmacy

CSR

Assisted patients and Medical Office personnel to fill and deliver prescriptions.

Fairway Independent Mortgage -Remote March 2021 – May 2022

Loan Officer Assistant

Reviewed Loan Applications assigned by senior Loan Officers via the Pipedrive web application. Communicated with Loan Officers and prospective borrowers to answer questions and acquire documentation needed to complete the application process in a timely, accurate fashion. Completed and filed Loan Application files, pre-approval letters, initial disclosures, and redisclosures throughout the process.

Corresponded with borrowers from contract to close to gather documentation, answer questions, and address concerns.

Sent handwritten thank you notes to borrowers and realtors.

Sent weekly status letters to keep borrowers and agents up to date on the Loan Application process.

Assisted Loan Officers with new appointments and with funding $46M in 2021

Guild Mortgage Co - Remote June 2019 – February 2021

Mortgage Loan Processor II / Production Manager

Analyzed and verified all Mortgage Loan documentation provided by borrowers and agents. Reviewed credit reports/history, debt-to-income ratios, income sources, and appraisals. Kept in constant communication with all parties involved in transactions. Evaluated loan documentation in order to ensure compliance with Mortgage Loan regulations and policies.

Guiding clients through the loan application process with a friendly, helpful and considerate demeanor.

Closed conventional Mortgage Loans along with FHA, VA, Subprime, and Jumbo loans.

Arapahoe County Sheriff’s Department April 2015 – October 2018

Police Dispatcher/Detention Operations Technician

Received, processed, and archived calls to the police station concerning crimes, emergencies, and other requests for police and rescue intervention, informing and dispatching officers to respond as appropriate. Monitored alarms from police radios and local buildings. Analyzed information from the National Crime Information Center. Observed inmates, deputies, and visitors through security monitors, opening and closing doors remotely to control movement through the detention facility and maximize the safety and security of dayrooms.

Maintained composure, followed dispatching procedures, and carefully communicated with callers during emergencies.

Deescalated tense situations by remaining calm and helpful.

Additional Experience

First Option Lending

Branch Manager/Senior Loan Officer/Loan Officer Assistant

Managed a producing sales officer team. Maintained consistent top L.O. status as a producing manager.

Contract Loan Processor- Remote

Prepared and submitted loan files to bank and mortgage lenders. Answered queries from eligible borrowers and assisted them in finding and applying for loans. Ensured files and applications were in compliance with Federal/State policies. Managed and trained sales staff teams across multiple states.

Education

High School Diploma

Littleton Senior High, Littleton, CO

Technology

Word, Excel, Power Point

References provided upon request

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