Customer Service Representative
Resume:
Bolatito Olowe
Houston, TX 77044
*********@*****.***
Objective:
Dedicated and detail-oriented Customer Service Representative seeking a seasonal remote position to utilize exceptional communication skills and problem-solving abilities in providing excellent customer support for clients' products and services.
Summary:
Experienced Customer Service Representative with a proven track record of delivering exceptional service and resolving customer inquiries effectively. Proficient in handling inbound/outbound calls and internet-based interactions to address routine problems and questions. Demonstrated ability to adapt to fast-paced environments and prioritize tasks to ensure customer satisfaction.
Skills:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with a customer-centric approach
- Proficient in handling inbound/outbound calls and internet-based customer interactions
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy and efficiency
- Problem-solving skills with a proactive approach to finding solutions
- Ability to work independently and collaboratively in a remote team environment
- Familiarity with customer service software and CRM systems
Experience:
Live Ops, Jan 2023 to date
Customer Service Representative (Remote)
- Provided exceptional customer service and support for clients' products and services via inbound/outbound calls and internet-based interactions.
- Addressed routine problems and inquiries, ensuring timely resolution and customer satisfaction.
- Demonstrated strong communication skills in conveying product information, troubleshooting issues, and providing guidance to customers.
- Maintained accurate records of customer interactions and transactions using Salesforce
- Collaborated with team members and other departments to escalate complex issues and ensure seamless customer support.
B-Links Inc. Houston, TX – October 2016 – April 2018:
Backend Developer
Wrote queries for various web applications.
Ran queries to extract desired data.
Platforms:
MS SQL Server2012, MS Access.
Go-Ahead London (UK), October 2002 – September 2016
Administrator
Issuing driver’s contract, PCV badges, telematics blue keys, Bus Pass application forms and Bus Pass
Compiling Btec record for new drivers and existing drivers, claiming Btec certificates, reprints and registering candidates for Btec
Sending new PCV drivers to their individual garages and notifying the garages by email of the new driver reporting.
Ensuring the maintenance of office equipment
Filling new entrant’s record of training and Btec records
Photocopying and distribution of daily post
Answering the telephone and dealing with enquiries over the telephone
Entering date on the systems using Excel, Word, Perfect and Grampian
Education:
September 2000 - May 2004
MBA in Management
Certified Life Insurance Agent
References:
Available upon request.
Contact this candidate