Customer Service Delivery Driver

EDWIN TERCERO

503-***-**** l *************@*****.***

Skills Summary

• Class C Driving License, Inventory Management, Order Processing, Customer Service, Shipping, Receiving, Organization, Computer Skills (Microsoft Word/Excel), Pallet Jack experience, Forklift experience, Data Entry, Kronos Education

Tigard High School Tigard, OR 1997

Sherwin-Williams 2013-2023

Lead Delivery Driver

• Supervised a team of delivery drivers, assigning routes and coordinating daily delivery schedules to ensure timely and efficient service.

• Trained new drivers on safe driving practices, company policies, and customer service standards.

• Managed inventory and maintain delivery vehicles, ensuring compliance with safety and maintenance protocols.

• Provided exceptional customer service, resolving issues and inquiries to meet customer satisfaction goals.

Thirsty Lion Gastropub & Grill 2010-2013

Sous Chief

• Assisted the head chief in menu planning, recipe development, and food preparation, ensuring high-quality dishes.

• Managed kitchen staff, including scheduling, training, and supervision, to maintain a smooth and efficient operations.

• Ensured compliance with health and safety regulations, maintain a clean and organized kitchen environment.

• Collaborated with the head chef to create daily specials and seasonal menus, contributing to a diverse and exciting dining experience. 2

U.S Soccer Official 2007-Present

Regional Referee

• Officiated soccer matches for youth and adult teams, ensuring fair play and adherence to rules and regulations.

• Demonstrated strong decision-making skills in fast-paced and high-pressure situations.

• Effectively communicated with players, coaches, and spectators to maintain a positive and respectful game environment.

• Upheld the integrity of the game by enforcing rules impartially and resolving conflict diplomatically.

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