*Willing to relocate anywhere within the state of New York
Manuel Perez
Cell-phone: 1-347-***-****
E-Mail: *****************@*****.***
Profile:
I am a reliable and responsible worker with an ability to learn new skills quickly. Furthermore, I’m a team player, able to take direction and feedback, while still having no problem pivoting towards working independently if the situation demands it. I am tech savvy with an interest in computer science as well as mechanical engineering.
Education:
World View High-School, Bronx, NY
Class of 2020 - Honors Student
President of the High School Mechanical Engineering Club and Co-founder of the Chem Club Competed and judged international, national and state debate competitions with the Urban Debate League
*Planning on pursuing higher education
Work Experience:
Manager at Marketsource Inc. Target, Vestal, NY - 2022-Present - 607-***-****)
● Engaged with customers while troubleshooting cellular service issues
● Often served as proxy for customer-carrier interactions for the purpose of ensuring customer comprehension
● Worked on commission to provide customers with the latest wireless technology from phones to smart-watches, along with phone lines and protection plans Technical Specialist at Apple, Mall at Bay Plaza, Bronx, NY - 2021-2022 - 718-***-****)
● Greeted customers on point while assessing their needs in order to offer a full solution (repair appointments, Apple watch try-on, product pickup etc.)
● Transacted customer purchases and ensured they left the store with a device/product that they were confident using
● Had a hand in closing duties which included sanitation, restocking and inventory
● Was part of the backstage crew where we dealt with delivering inventory to team members around the store
Customer Service Rep at Whole Foods Market Bowery, New York, NY, 2021 - 212-***-****)
● Facilitated customer transactions and addressed concerns as part of the customer service team
● Stepped into other roles when needed such as stocking and inventory
● Managed and kept track of employee breaks, lunches and shifts. Hard-Skills:
● Bilingual (Spanish/English)
● Possesses vast levels of product knowledge
● Able to engage in pleasant customer interactions
● Well versed in various programming languages (Java, Python, C++)