ANDY X. LOPEZ

*** ***** ***** *****

West Covina, California 91790

Cell: 626-***-**** Home: 626-***-****

OBJECTIVE:

To be an integral member of an established organization providing assistance with their continued advancement/implementation of leading-edge processes and technology.

SOFTWARE &

HARDWARE:

Certification: Scum/Agile Proctor

Certification: Anti Money Laundering

NT 4.0 /Terminal Server

Novell OS and Groupwise

HP Appliance Servers

FaxExpress Server

MS Small Business Server

Microsoft 360

Microsoft Exchange 2000

MS Windows 7 and XP

Server 2008 2003 and 2000

MS Office up to 2007

MS SharePoint

Citrix MetaFrame, XP, etc.

Remote Access / SMS

iManage / PCDocs Open

Symantec EndPoint, Norton, McAfee, MIME Sweep and Inoculant

vMWare

Adobe Acrobat Reader

Legal Solutions

Concordance / Summation

Elite

TM1

Smart Patents & DTE

Lexis/Nexis/Westlaw

CompareRite

Support Magic& Win Helpdesk

OCTEL/MITEL Telephone System

Dell Servers

HP MFPs and LaserJet printers

Compaq Servers: Proliant, 5500, 850 and 350

WebJet Admin, DSS, Workflow & Capella

Laptops: Toshiba, Dell, IBM, Gateway

Basic knowledge of Cisco Routers/ Hubs

EMPLOYMENT:

TATA CONSULTANCY SERVICES – New Jersey

- Present

Consultant

Assigned to IT IS Life Science Project.

04/10 – 10/20

SURETY MECHANICAL - Covina, California

Manager of Network Services

Manage daily network operations to ensure all systems are running efficiently with minimum to no downtime. Responsible for providing office and field user support. Research and evaluate new software. Meet with new contractors, identify current software and provide any necessary software necessary for their current projects. Prepare monthly report and discuss technology department status to President and Owner.

12/09 – 04/10

ENERPATH - Riverside, California

Network Operations/Applications Manager

Primarily responsible for the day-to-day network operations of the organization. Successful implementation and rollout of Citrix, SharePoint and TM1. In-depth Citrix training and basic SharePoint and TM1 training to end-users. Administer Citrix and SharePoint; assist with adding and creating users in TM1. Research, test, review and provide software recommendations to IT Committee, including creation and structure of virtual servers. Maintain vendor project schedules and budgets. Provide weekly status report to CFO on ongoing projects and respective budgets.

01/05 – 12/09

CONSULTING - Information Technology Consultant.

General IT consulting services for start-up companies and/or solo-practitioners.

12/01 – 01/05

LaserCare USA, Los Angeles, California

IT Manager. Manage day-to-day operations of the company’s in-house network. Mentor and supervise in-house engineer and technicians. Management of various levels of Information Technology projects for our organization. Assist sales team with all network-related sales calls. Responsible for addressing and resolving different levels of network and software-related issues for our clients. Research and provide analysis and recommendations to the president regarding upgrades.

09/01 – 03/02

WAMS, Buena Park, California

Systems Engineer. Manage and support NT 4.0 and Exchange 5.5 servers for company’s clients, including law firms. Responsible for setting up and configuring servers and ghosting desktops/ laptops with clients’ images. Troubleshoot and resolve issues with respect to NT Workstation. Import and set up users in new Exchange servers. Set up and install Citrix servers to meet clients’ server configurations and install modem pools as back-ups for Citrix connections. Set up client’s attorneys to synchronize Palm PDAs to their Exchange mailbox via Citrix server. Install and configure Server 2000, Windows Server and Office XP for clients and administration and maintenance of Small Business Server. Install, setup, and configure SonicWall for clients and various virus protection programs on networks. Responsible for building and configuring Exchange Active Directories solution from Novell GroupWise and provide network maintenance of Novell servers. Configure end users’ mailboxes in GroupWise. Performed WAMS’ first client installation of MIME Sweep, including SMTP mail. Provide onsite and telephone support for clients on a local and national level. Available 24/7 for telephone and/or remote access support as necessary. Excellent interpersonal and communication skills. Able to defuse difficult situations with successful results. Meet and confer with clients; and provide them with project statuses and timelines.

12/00 – 09/01

CONSULTING - Information Technology Consultant.

Springboard – Set-up, configure and transferred data to new Exchange Server for over 100 users. Heavy troubleshooting and resolutions related to their Citrix server. Set up and implement new Help Desk software. Train Help Desk staff on new software (open, track and close calls) and improve levels of customer service. Prepare Help Desk staff for Exchange rollout. Provided back-up user support to staff of approximately 50 users.

02/00 – 12/00

ACTIVE WEB TECHNOLOGIES (Desktoponline.com), Pasadena, California

Systems Engineer. Responsible for daily maintenance of Applications Service Provider (ASP) network in a Citrix environment. Supervise and train Level I Engineers. Management of the NT group responsible for all facets of upgrades which included configuration and maintenance of hardware and software of 18 servers with over 900 end users. Managed all special project requests from clients, as well as special installations and equipment for potential clients. Work closely with other Project Manager and Systems Integrator in testing and implementing software requested by clients. Create, modify and update enduser accounts as requested by clients. Respond to and provided all levels of NT desktop support for clients. Solely responsible for Exchange and Citrix Administration. Test and implement Citrix Client on HP CE that enables end-users to remotely access ASP applications. Respond to and provide all levels of support for Exchange and Citrix issues. Provide Microsoft Suite support to users.

06/95 – 02/00

LYON & LYON LLP, Costa Mesa, California

Network Coordinator. Managed day-to-day network operations of the Firm’s Irvine office. Responsible for negotiating transactions with vendors and implementing hardware upgrades resulting in significant savings to the Firm. Managed local networking and Systems Administration of Applications server, Document Management server, Print server and Fax server in NT and Exchange environments. Co-developed and implemented standard desktop ghost image for firmwide use. Created new user accounts and manage security and permissions on existing user accounts. Member of awardwinning conversion team from sneakernet to a network environment using NT 4.0 (PCDocs’ Installation of the Year Award), Exchange 5.5 and PCDocs 3.7.1. The only Compaqcertified administrator firmwide. Assist clients with Maz, the firm’s encryption software. Responsible for software and hardware upgrades to network level. Manage OCTEL/MITEL telephone system for office, including adding and modifying users as well as upgrades and general maintenance. Purchased and implemented firm’s Help Desk software. Supervision of five Technical Support Specialists. Provide software and hardware support to over 50 end users. Implementation of firmwide Inside Board software for network monitoring. Projects Managed all aspects of IT projects.

04/88 – 06/95

GIBSON, DUNN & CRUTCHER, Los Angeles, California

Hardware Support Specialist. Main focus was the maintenance of computer hardware for more than 300 endusers including preventative maintenance. Experience in CPU and laser printer repairs. Duties also included all aspects of Projects IT projects; run several types of cables for complete PC installations and hardware upgrades. Provide weekly inventory reports of active/inactive computer equipment. Vendor communication regarding equipment.

EDUCATION: Managed

Compaq Service & Support Certification; Citrix Administrator Course; Windows NT Core Technologies 4.0; Microsoft Exchange 5.5; Administrating Microsoft NT 4.0; A+ Certification Course; Certification in Anti money laundering privacy by design software security software estimation Agile way of working Concordia College, 2010

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