Field Technician

Samuel Foster

SW of Denver, North Carolina *****

Work - 704-***-**** Mobile – 980-***-**** ************+******@*****.***

Summary

A results-oriented professional with comprehensive experience in technical support, sales, and customer service. Proficient in troubleshooting hardware and software issues, optimizing system performance, and providing superior user support. Pursuing an Associate in Information Technology - Information Systems Support.

Work Experience

Asurion, Charlotte, NC September 2023 – Present Part-Time

Field Technician

Conducted cellular activations, data transfers, and resolved non-functional mobile device issues, ensuring seamless user transitions.

Maintained clear, timely communication with customers to manage expectations and technician arrival timings.

eBryIT, Fort Mill, SC June 2023 – July 2023 Contractor

Field Technician / Installer

Collaborated in a team environment to replace and optimize computer systems for Fort Mill Schools, specializing in Dell desktops, AIOs, workstations, Chromebooks, and laptops.

Executed system re-imaging, domain network integration, and comprehensive peripheral equipment management.

AT&T - Portables Inc., Charlotte, NC November 2022 – February 2023 Full-Time

Sales Representative

Distinguished for exceptional customer service, generating high satisfaction and fostering referrals.

Managed Salesforce knowledge base, identifying key sales opportunities and leading successful product marketing campaigns.

AT&T - Prime Communications, Charlotte/Denver, NC September 2021 – October 2022 Full-Time

Sales Representative

Amplified sales initiatives, expanding the customer base at authorized retail locations.

Oversaw inventory, purchase orders, and maintained robust customer accounts.

Wal-Mart, Denver, NC September 2019 – September 2022 Part-Time

Sales Representative

Leveraged expertise in Wireless Installment sales, enhancing electronic department sales.

Provided proficient technical assistance and troubleshooting to ensure high customer satisfaction.

Education

Gaston College, Dallas, NC January 2023 – May 2025 Part-Time Online

In pursuit of a Associate’s Degree

Information Technology

Information Systems Support

Presently Enrolled

Gaston College, Lincolnton, NC January 2021 – December 2021

Dual-Enrollment / Early College with Lincoln County Schools CCP Program

General Informatics / Information Technology

Finished CCP Program with a 2.667 GPA

East Lincoln High School, Denver, NC August 2018 – June 2022

High School Diploma

Graduated with a 3.3 GPA

Skills

Software and Hardware

Microsoft 365

Microsoft Teams

Microsoft Windows 10/11/7

Android (Operating System)

Apple iOS Mac OSX

Computer Hardware Troubleshooting

Networking Hardware and Troubleshooting

Local Area Networks

Operating Systems

Technical Support

Wide Area Networks

Software Installation

System Imaging

Networked Printer Troubleshooting Salesforce

Google Workspace

Google Meet

Zoom

Remote Desktop Services

Ubiquiti WISP Network Solutions

Management

Salesforce CRM

Billing and Accounts Payables

Cash Handling

Operations Management

Sales Reporting

Inventory Management

Data Entry

Standard Operating Procedure

Brand Awareness

End-User Training and Support

Customer Service

Customer Inquiries

Customer Complaint Resolution

Customer Engagement

Cross-Selling

Solution Selling

Technical Presentations

Sales Support

Closing (Sales)

Phone Sales

Business To Business (B2B) Sales

Customer Inquiries

Overcoming Objections

Merchandise Displays

Product Promotion

Demonstration Skills

Product Knowledge

Product Demonstration

Selling Techniques

Customer Support

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