AVELINE ROGERS

Milton, Florida, ***** 423-***-**** ad4mwp@r.postjobfree.com

SUMMARY

Dedicated management professional that is results driven with over 35 years of proven experience in motivating and managing teams to achieve sales goals and deliver exceptional customer service. Accomplished measurable results by increasing revenue and improving operational efficiency. Cross-functional and diverse team leader in a dynamic retail and pharmaceutical environment implementing and adhering to comprehensive industry and company protocols while maintaining a positive and profitable work setting. Seeking new career path and opportunities for growth. Motivated and dedicated career work force member with years of management and experience to share. EMPLOYMENT EXPERIENCE

CVS Pharmacy, Milton, FL 2021 – 2024

CVS Pharmacy, Athens, TN 2005 - 2021

Store Supervisor

● Managed and supervised 10 -15 employees engaged in sales, inventory, reconciling revenue receipts, and performing customer service. Increased sales 15% by effective merchandising and cross-selling techniques.

● Provided customer service training for greeting procedures, assisting customers, and responding to customer inquiries in accordance with company policy.

● Handled thousands of complaints, settling disputes, resolving grievances and conflicts, while negotiating solutions and resolving to customer satisfaction.

● Identified educational needs of others, developed formal educational paths and training programs for the development of employees and improvement in life/career skills. Eckerd Pharmacy, Homestead, FL 1986 – 2006

District Photo Lab Manager

● Provided quality images to customers with excellent customer service and the ability to solve problems quickly and efficiently.

● Identified needs of others and coached, mentored them to improve knowledge and skill sets.

● Managed subordinates' work schedules and supervised workloads and resources.

● Ensured daily maintenance of machines, equipment, and photo developing resources.

Schedule and budget expert

Customer service professional

Skilled inventory manager

Team developer

Company oriented

Conflict resolution trained

Revenue accounting expert

Goal oriented