Karina Michelle Ramírez Morales

***** *** ****, ** ad4muu@r.postjobfree.com 787-***-****

Objective

Be part of a successful workplace and contribute to society. EXPERIENCE

Brother industries

Record Management-Customer Support August 2022- Mar 2023 United Nearshore Operations, Santiago, DR 51000

Data entry, record management, entering data in ledgers, putting documents on files, handling a monthly average of 150 inbound calls and 50 outbound calls assisting customers with product inquiries and claims, use of Excel and Salesforce. Hot Topic

Purchasing and Data Management-Customer Service Oct 2019- May 2022 United Nearshore Operations, Santiago, DR 51000

Handling a weekly average of 50 emails, 50 chats and 100 inbound calls assisting customers with product inquiries, use of Excel and Salesforce. Data management of products, clients, claims, replacements, refunds, locating and placing orders for customers.

EDUCATION

Atlantic University 2024- Present

Lemloren Program 2023-2024 certification in Fashion Design Politécnico la Esperanza Area de Mercadotécnicas 2019-2022 SKILLS

Verbal and Written Communication, Administration, Salesforce, Microsoft Office; proficiency in Excel and Word, Data Entry, Creativity, Time Management, Adaptability, Empathetic and Resiliency