Human Resource Technical Support
Resume:
*** *. ******* **** ********* VILLAGE. ANTIPOLO CITY
PHONE 094******** • E-MAIL ******.***@*****.***
JOHN ALDRIN L. GATLABAYAN
OBJECTIVE
A position in a fast growing and stable company where a background in general psychology would be needed.
SKILLS
Highly motivated, creative and versatile employee.
Proficient in using Windows 95, 98, Me, 2000/XP
Surfing the internet and reading.
Excellent communication skills.
Excellent interpersonal skills.
Certified JLPTN4 passer (Japanese Language Proficiency Test N4 December 2011)
Fluent in survival Nihongo
ON THE JOB TRAINING EXPERIENCE
Saint Joseph’s College of Quezon City
Guidance Counselor
Completed 150 hours of Guidance and Counseling Duty
Academic Counseling
Statistical Analysis of actual grade performance according to student’s I.Q.
Test Administration
Guidance Counseling
Golden Donut Incorporated
Human Resource Representative
Completed 150 hours as a human resource representative
Test Administration
Basic Recruitment Task
Clerical Tasks
Interview for applicants
WORKING EXPERIENCE
West Avenue Theater Corporation (SM CINEMA MEGAMALL)
Operations Assistant Manager
July 2010 – January 2011
Fulfilled the Daily Operational Task Needed by the Branch.
Handling Customer Concerns
Preparing Daily Screening Time
Updating and submitting daily and weekly sales to the branch manager
Handling theater rentals and events
Supply Monitoring
Preparing daily ticketing system online.
Preparing paid and ex – deal advertisement materials.
Interview for applicants
Teletech Holding Incorporated
Technical Support Representative
September 2102 – November 2013
Assisted Customers with different problems with their mobile phones
Mobile Phone Trouble Shooting Expert
Provided Coverage Information
Provided Account Information to customers
Unmei Nihongo Center
Nihongo Instructor
August 2014 – February 2015
Facilitated Students Learning through various types of resources
Created Tests to assess Student’s progress from basic to survival Nihongo
Trained Students to read basic Japanese Alphabet (Hiragana, Katakana, Kanji )
Submit Test results to Superior for Evaluation
Engaged Students to daily conversation using Nihongo
Total Peripheral Group
Mobile Technical Support
June 2014- March 2016
Update Customers Account
Assisted Customers about the latest trends of Mobile Phone
Trouble Shooting Phones from low end to high end
Provided Coverage information for the customers
JNP English Inc
English Teacher ( July 2016 – Present)
Provided 25 minute English lecture per student
Assessed Student’s English Speaking, Writing and Comprehension skills
Talked about student’s progress through online comments
Provided the proper pronunciations of different English sounds
Explained thoroughly to the students the way to speak in English in a natural manner
Concentrix : Project Avalon
October 2018 – February 2022
Technical Support Representative T2
Technical Expert when it comes to different Apple products
Assists customer having trouble with their Mac gadgets
Receives escalation from tier 1 tech support agents
Supervise newly hired agents during nesting
Buyer Analyst 3M Philippines
February 2022 – February 2024
Perform simple to moderate transactional buying activities for a specific assigned country/ies, region or are, which includes (but not limited to) the following:
Managing the purchase order process completion
Maintaining price information in the system
Follow thru on PO deliveries and vendor coordination
Purchasing reporting activities
Meet the minimum target daily productivity set by the buyer Team Lead
Resolving simple moderate exceptions and handling inquiries from the suppliers and stakeholders
Follows a variety of clearly defined procedures under guidance within the Sourcing areas;
Ensures compliance to internal source-to pay business rules and SOX controls
LANGUAGES
Fluent in English and Filipino
EDUCATION
2005 – 2010 Saint Joseph’s College Quezon City
Bachelor of Science Major in Psychology
1999 - 2003 Sumulong Memorial High School Antipolo City
Contact this candidate