SUMMARY OF QUALIFICATIONS

Recognized for leadership in managing and supporting development, operations, and administrative teams through all phases of small to large-scale business and technology implementation. Highly qualified technology Scrum Master, Project Manager and Business Analyst with demonstrated capability of functioning in fast-paced business environments while managing diverse cross-functional teams and aiding in building strategic goals with Executive teams.

PROFESSIONAL EXPERIENCE

Scrum Master for multiple concurrent Agile teams, work with cross function teams, Delivery Leads, Developers, Prod RUN, QA and Business Leads, implementation of communication strategies and work flows to remove blockers, lead the teams by example so they would become self-organizing while empowering them to create, innovative, and be self-governing by making decisions for themselves as a cohesive and well-organized unit.

Lead and documented all Agile meetings and rituals, daily Stand-up meetings, Sprint planning sessions utilizing Story Points, Backlog refinement, Retrospective and Kaizen meetings with adherence to agile methodology

Project Manager, Business Analyst, Product Owner, and Product Manager

Concentration in Technology, Business Operations, Finance and Health Care.

Experienced in, Project Planning, Analysis, Documentation, Software Implementation for Process Improvements and Projects from large scale enterprise to custom and unique applications, Business Intelligence (BI) Data Warehouse, User Interface / User Experience (UI/UX) for both internal and external customers.

Utilization of multiple project methodologies such as Waterfall, Agile: Scrum and Kanban.

Primary Liaison and relationship builder for all levels of domestic and international leadership, management, business and technical units; management of cross functional teams, internal and external customers, application developers, infrastructure, technical, functional and operational teams.

Coordination between all levels of stakeholders, implementation of a development road map and projections, project planning, status reporting, milestones, deliverables, scope and charter definition, resource planning, time and cost estimating and management, prioritization of development initiatives for projects of all sizes and duration.

Daily management of multiple independent development teams both on and offshore. Vendor management, Business team management and coordination of all communication and deliverables.

Project cost benefit analysis, data and financial analysis, Ad-hoc reporting, modeling, and forecasting and non-recurring financial and medical and other reporting.

Applications: Jira, DevOps, Excel, Word, Visio, PowerPoint, Project, Clarizen, Salesforce, Xactly, Dynamics CRM (MyCRM), MBS (Master Backoffice System) SharePoint, Crystal Reports, SAP Business Objects and multiple proprietary software as well as database management and SQL (basic query).

Work Experience:

Scrum Master and IT Project Manager – Johnson Controls International, Boca Raton, FL March 2023 – Present

Scrum Master and Project Manager for four concurrent multinational projects of various sizes and complexity. Each project contains multiple development teams that support individual applications within a project.

Scrum Master for multiple cross functional and independent teams operating concurrently, seven independently operating cross functional teams supporting one large project with an additional three teams operating on independent projects. Inclusive of both on and offshore resources from multiple world regions. Teams consisting of Delivery Leads Product Owner and Manager, Architect, Developers, QA, Prod Run Analysts and BA’s all functioning together as a team to align with Business goals and objectives.

Established cadences for daily Stand-up meetings, Sprint cycles, Sprint planning sessions utilizing Story Points, Backlog refinement, Retrospective and Kaizen meetings with adherence to agile methodology, with consistent communication among the teams, operating within the typical lower environments, Dev, QA, SIT, UAT.

Established Scrum of Scrum (SOS) meeting cadence for cross functional. Initiated Scrum of Scrum meetings for cross function team alignment within each project, a key process that reduced the integrations defect rate to near zero.

Implemented methodology to identify and tag User Stories, Task, Bugs, Break-fix items with Blocker identifiers, and establishing and documented standardized workflow to remove Blockers.

Successfully increased sprint cycle cadences to meet release cycles and business objectives.

Implementation of Knowledge Transfer sessions with standardization of release notes and documentation, improved team alignment which significantly reduced prod release defects and reduced hyper-care, streamlining after hours production release time by fifty percent and decreased overall defects while increase business satisfaction.

Project Manager for aforementioned projects, Project Charter and Scope documentation, project plan, RAID and Risk Logs, Resource allocation for on and offshore resources, Project status and update reporting, Financial management of all project aspects.

IT Project Manager - Bluegreen Corp, Boca Raton, FL March 2022 – March 2023

IT Project Manager for the company’s core platform integration implementation to a third-party vendor’s platform, to include active and historical data migration. The platform integration replaces for the company’s aging AS400, which currently runs the core business operational software. The business core functionality consists of bank loans application, loan management, collection, customer service, sales, accounting and virtually every aspect of the business is dependent upon the core platform with integration with every major banking and related money management institution.

Manage Technical resource allocation for integration and migration to the Vendor’s external server application, complex internal and external reporting teams, banking institutes integration, electronic and paper communication, Salesforce integration team, accounting, SOX reporting and coordination of external auditors.

Project Plan development and monitoring utilizing Clarizen Project application, allows for execution of tasks by development team for planed time periods and progress monitoring and reporting of milestones and deliverables.

Gathering, creating and maintaining detailed artifacts in SharePoint creates a central repository for easy and quick access of documented information relevant to the project with controlled access to sensitive data.

Achieving milestones, controlling costs, reallocation of resources as needed, communication and coordination of efforts with appropriate tasks and teams are key elements to continued success for the platform replace and related processes.

Project Manager/Business Analysist - LexisNexis Risk Solutions, Boca Raton, FL October 2018 – March 2022

Project Manager and Business Analyst, provide support for multiple RSG (Risk Solution Group) business and technical units, solutions for Sales, Operations, Finance, Healthcare, Insurance, Government and Legal.

Project Plan development, execution, communication and coordination of effort were key success factor in converting Threat Metrix to RSG’s existing Order-To-Cash (OTC) process.

Careful attention is given when communicating with stakeholders to ensure that both non-technical and technical processes are translated and clearly defined so that expectation are appropriately managed for all business levels and stakeholders.

Project Manager for global acquisition and system integrations, website standardization and rebranding, standardization of financial and billing process from MyCRM/Salesforce to (Master Backoffice System) MBS and Xactly Incent Sales incentive application, Fido reporting.

Responsible for Project documentation, Project Plan, Business Requirements Document, RAID Log, Process and Workflows diagrams, RACI Charts, Cross Functional diagrams, Gap and Process Analysis Matrix for current and future state, User Acceptance Test Scripts and scheduling of personnel, Data Analysis Matrix, Application Source to Target Data Mapping, Training Material and Training of personnel.

Scrum Master for concurrent development teams, performed backlog refinement, lead Scrum ritual ceremonies, Sprint Planning, daily Standup meetings, Iteration Review and Team Retrospective.

Successful integration of the recent acquisition of the Threat Metrix Company (TMX), with complex levels of multi-departmental coordination ranging from both RSG and TMX

Motor Vehicle Record (MVR) and Coplogic functional process improvement development. The MVR process involved all forms of complex manual and electronic communication, data feeds and payment methodologies from multiple sources, State and Governmental Agencies and DMV’s as well as Canadian.

Sr IT Business Analysis/Project Manager - MotionPoint Corp. Coconut Creek, FL September 2015 – October 2018

Enterprise Sr Business Analyst and Product Manager for the world leader in enterprise globalization platforms. Multi-channel localization technological, innovations and proprietary tools and marketing experts that generate immediate and sustained growth.

Sr Business Analyst and Product Manager for domestic and international Leadership, Management and Business Stakeholders, for both large and small-scale application development and implementation through SDLC, Agile: (Scrum and Kanban) utilizing Jira for workflows.

Scrum Master and Kanban lead for multiple Enterprise teams, Project Manager and Product Manager for the company’s core technology, Translation Server (TServer) application.

Successful research, development and implementation of the Enterprise’s first revenue generating SEO (Search Engine Optimization) application.

Successful implementation of complex workflows for the development of client integration software. Creative solutions were developed to support clients of various levels of technical sophistication.

Implementation of machine leaning opened a new market segment for auto-translation.

Sr Business Analyst - SBA Communications Corp. Boca Raton, FL February 2014 – August 2015

Sr Business Analyst for a multinational world leader of wireless communications infrastructure for domestic and international Leadership, Management and Business Stakeholders.

Large and small-scale application development and implementation through SDLC and third-party vendors.

Sr Business Analyst for the successful implementation and integration of a multi-version application, thick and thin client (web based) and mobile application for a large multinational Attorney group. Business Units, internal technical units and Vendors, applying unique integration solutions. A comprehensive understanding of both the stakeholder’s needs and the behavior of the application versions along with thorough testing produced outstanding results with timely deliverables being met.

Design, implementation and integration of a CRM across multiple departments effectively streamlined workflows and increased data accuracy, productivity and security.

UI/UX design and implementation of mobile applications for both IOS and Android.

EDUCATION

Pursuing MBA at Florida Atlantic University, Boca Raton, FL

Certified Product Owner and Manager, Certificate ID: 539893

Certified in Kanban

Bachelor of Accounting, Florida Atlantic University, Boca Raton, FL

Bachelor of Arts, Political Science, Florida Atlantic University, Boca Raton, FL

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