Administrative Assistant Customer Service

Tyliyah Brockett

**** ******** **

Apt J*

Greenville, NC 27834

*********@*****.***

252-***-****

It is my intent to secure a position as a Medical Administrative Assistant in both physician and/or patient-oriented capacity.

Work Experience

Administrative Assistant

Biomat, Greenville NC March 2022 to January 2023

• Developed and maintained filing systems for confidential documents and records

• Screened phone calls and answered service-related questions/inquiries

• Directed inquiries to appropriate personnel and responded to customer requests within a timely manner

• Compiled and entered data into various database systems to ensure accuracy and completeness

• Maintained medical equipment per operation instructions

• Performed trouble-shooting maintenance equipment breakdowns

• Requisitioned and stored medical supplies

• Performed preventive maintenance and scheduled repairs (as needed) on office and medical equipment

Customer Service Representative

Verizon, Greenville, NC July 2021 to February 2022

• Answered calls, fielded questions and ran diagnostics while troubleshooting systems malfunctions

• Maintained a high level of professionalism while providing unwavering customer service

• Responded to customer complaints and inquiries with courtesy, efficiency and promptness

• Demonstrated excellent verbal and written communications skills in daily interactions with customers

Office Assistant

Exotic Society Kennels, Zebulon, NC February 2020 to April 2021

• Answered phone and email inquiries related to company products or services

• Provided staff support by performing data entry and administrative duties

• Worked alongside clients to resolve issues, and fielded company-related questions

• Maintained professional and accurate record-keeping

• Submitted requisitions for office supplies and maintained inventory control records Education:

• South Central High School, Winterville, NC – High School Diploma Certifications:

• Certified Medical Administrative Assistant, June 2023, Fast Track Career Prep, Wison, NC Skills:

• Electronic Files and Record Keeping

• Appointment Scheduling

• Administrative Support

• Microsoft Word and Power Point (Certified)

• Medical Terminology

Contact this candidate