Shawn Langworthy Sr.
Contact
Powder Springs, GA 30127
(470) 871–4936
ad4mr5@r.postjobfree.com
Summary
Manager with over 15 years of years of experience in managing relations with key company accounts and a track record of cultivating lasting rapports with high-value clients, presenting solutions and securing profitable deals. Key Skills
Product Knowledge
Negotiation
Project Management
Leadership
Decision Making
Marketing
Delegation
Creativity
Experience
June 2020 — November 2023
Customer Service Manager• Delta • Work from Home
• Developed, managed and delivered customer
performance metrics, organize / chair customer
business reviews through balance scorecards, as
required.
• Facilitated training sessions to enhance the skills and knowledge of your team. Kept them updated on
industry trends, airline policies, and best practices in customer service.
• Utilized data-driven insights to identify trends, customer preferences, and areas for improvement.
Made informed decisions to enhance the overall
customer service experience.
August 2017—May 2020
Operations Supervisor• Gate Gourmet • Atlanta, GA
• Trained and monitored employees on proper work
procedures to ensure maximum productivity with
minimum labor and food expenses.
• Performed evaluations, coaching, counseling and
prepared corrective action for employees and liaises appropriately with HR and other support functions.
• Conducted inventory of Gate Gourmet products and customer materials to ensure proper usage and
minimization of waste.
• Ensured compliance with company Wage & Hour
policy, including ensuring employees get the rest & meal breaks and ensuring company processes are
followed.
June 2009—July 2017
Driver/Operations Manager • FedEx • Chicago, Illinois
• Assigned and managed employees to ensure the safe and efficient sortation of packages through the
facility, minimizing operational cost and maximized operational quality
• Lead daily employee and/or planned meetings to
ensure workforce communication and
understanding of operational updates and daily
goals.
• Participated in the development of and responsible for administering company safety strategies and
programs.
Education
June 1997
Alcorn State University
Bachelors of Arts Degree in Mass Communications
Alcorn, Mississippi