Andrea L. Warden

Work Experience

Legal Assistant/Secretary

Dentons, Cohen & Grigsby Naples, FL June 2022 - Present

• Communication with clients, attorneys, court personnel, law clerks, and judges (via phone/Email)

• Maintenance of calendars (filing deadlines, conference calls/meetings, client meetings)

• New Matter Management (iManage/DeskSite) and maintenance of client file (electronic/paper)

• Preparation of pleading documents for probate administration and filing with court and county

• Time & expense entries (Intapp/ChromeRiver) for monthly billing, review of bills & sent to client Legal Assistant/Paralegal

Nye-Schmitz Law Firm Naples, FL November 2017 - June 2022

• Communication with clients, attorneys, court personnel, law clerks, and judges (via phone/Email)

• Maintenance of calendars (filing deadlines, conference calls, client meetings, RE closings, etc.)

• Preparation estate planning and probate administration documents, filing with the courts, ordering appraisals, and preparing translations (German/English).

• Preparation of Florida Tax Returns including communication and gathering of data

• Preparation of client engagement letters, demand letters, and pleadings.

• Supporting real estate transactions, including client and relator communication, filing for title insurance, escrow processes, posting payments, notarizing, and witnessing closing documents.

• Transcribing dictation and writing meeting notes/protocols.

• General office management (supply management, conference room preparation, bookkeeping). Customer Service Representative

Sentaur Corp Naples, FL March 2016 – April; 2017

• Customer service and support.

• Billed foreign patients of NCH Naples Community Hospital.

• Translation for German speaking patients.

Agile Project Manager

German Telecom AG Germany 2010-2014

• Developed and performed a project for 2000 employees using a new working method

(called agile development – SCRUM/KANBAN)

• Planned, developed, and performed training.

• Consulted setup for new agile teams incl. performing scrum master role in agile teams.

• Communicated and troubleshooted during the entire project. Process & Quality Manager

German Telecom AG Germany 2007-2010

• Designed and optimized the software development and maintenance processes.

• Managed communications and negotiations between all different company processes.

• Managed reoccurring “process forums and communities”

• Documented and updated the processes in ADONIS

• Communicated and troubleshooted with all process owners, employees, and upper management. Service Level Manager

German Telecom AG Germany 2004-2006

• Managed service level agreements for customer relationship software

• Designed and optimized a service level management process

• Accepted and approved new service level requirements

• Designed and negotiated service level agreements between all partners.

• Planned and established service level monitoring systems. Requirements Manager

German Telecom AG Germany 2002-2004

• Managed all requirements for the customer relationship software

• Designed a requirements administration process.

• Entered new requirements and checked if completed and understandable.

• Analyzed and forecasted requirements, scheduled development, and deployment times.

• Communicated and troubleshooted with all participants, developers, and other parties. Customer Service & Problem Resolution Manager

Neztel Plus G Germany 2000-2002

• Entered and updated cell phone contracts.

• Answered invoice questions and oversaw billing corrections. Education and Certifications

Dual education (3 years) as Banker Lorsch, Germany Graduated 1999 High School Diploma Lorsch, Germany Graduated 1996 Notary Public Expires May 2025

Skills

Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint), Qualia, MyCase, FirmCentral, Florida’s e-filing portal, Simplifile, iManage/DeskSite, Intapp, Elite/ChromeRiver, QuickBooks, ATX- Tax Software, Notary Public, Native German

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