Katrina R. Gaunt

**** * *** ** #**

Phoenix, AZ *5042

PHONE: 602-***-****

ad4mjl@r.postjobfree.com

Objective: To offer the best customer service and gain useful experience and knowledge to better benefit myself as well as the company, allowing myself to grow with the company.

Education: High- Tech Institute,, Phoenix,, AZ.

AS Degree 2006 Drafting/CAD Technology

Valedictorian; GPA 4.0

Skills: Basic Computer Skills

AutoCAD 05-07

Basic Drafting

Microsoft word

Microsoft Powerpoint Microsoft Excel

Work Experience:

Consumer Cellular

11/23- current- Csr

Assist customer with help with troubleshooting their phones or make payments on their accounts.

Target corporate

03/19- 2/22 - RCG

Assist guest in their needs with their credit card account or debit account, updating information into guest account, taking payment, help guest maneuver through our online apps.

Adecco- Target

09/2019 - 01/2020 - collections

Adecco - Target

09/19 - 02/20 - Tcom

Assisted guest in there needs with their account, put in orders or guest needs, updated guest accounts.

02/20 - current Collections

Informed guest of their accounts being late, assisted guest in payments to bring their accounts current.

09/2017-Current

Cognizant Technology Solutions Social Media Analyst

Assist our community and help resolve inquiries empathetically, accurately and on time, Investigate and resolve issues, gather, analyze and utilize relevant data to develop ways to improve the overall experience of project.

05/2016- 7/2017 @work Temp Services

Del Monte Shipping Clerk/Receptionist

Checked in/out trucks drivers, made sure correct product was on each order, logged all orders in excel spread sheet, made sure production did not stop on the docks, answered multi-phone lines, assisted the warehouse supervisor with what they needed.

08/08-10/2011 Career strategies

Leasing Agent/Receptionist

Work at different communities and assisted future residence and residence with what they needed. Show model homes, fill out applications, receive rent money, and any other tasks that needed to be done.

02/07-08/07 RDB Management & Construction

Drafter

Drafted industrial, office and retail buildings, scanned plots, paperwork, and performed any other duties that need to be done.

03/05-01/06 HIGH Tech-Institute Phoenix, AZ.

Lab-Aid/Bookstore

Helped students with questions they might have about AutoCad, assisted teachers with classroom needs, ran register in the bookstore.

10/04- 03/05 T&C Vending Glendale, AZ.

Receptionist/office Assistant

Data entry, answered phones, handled money.

09/04- 10/04 MJM Online Glendale, AZ.

Data Entry

Updated web page templates, posted pictures of items creating a copy for the web page

02/04-09/04 CENTURY 21 Phoenix,AZ.

Receptionist/Office Assistant

Data entry, answered multi- phone lines, money handling, assisted agents in what they needed.

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