BABU SHIVAJIRAO DHUMAL

Latur, Andhra Pradesh, India +91-976-****-*** ad4mhw@r.postjobfree.com

LinkedIn URL: https://www.linkedin.com/in/babu-s-dhumal-142420257

Skype ID: 976-***-****

SUMMARY

Skilled professional with 12+ years of experience in the Hospitality Industry, with a focus on housekeeping operations, guest services, and front office management

Rich experience in overseeing the day-to-day operation of the housekeeping department, supervising all housekeeping employees to ensure guests receive the highest standard of cleanliness and service

Well-versed in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff

Proven ability to direct and control the activities of the front office and guest activities and to ensure adherence to the hotel standards, policies, and procedures

Hands-on experience in maintaining continuous liaison with management, reservation desk, and housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations

Instrumental in resolving customer complaints and anticipating potential problems by reviewing and monitoring feedback, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality

CORE SKILLS

Guest Services Housekeeping Operations Quality Standards Safety Standards Maintenance Issues Room Inspections Daily Operations Quality Service Staff Development Workflow Management Training and Development Performance Evaluation Employee Issue Resolution Customer Complaints

WORK EXPERIENCE

La McLean India Pvt Ltd, India

House Keeping Supervisor

Dec 2021 - Ongoing

Hotel Durvankur, India

Senior Supervisor

Jan 2017 - Sep 2021

Formule 1 Pimpri, Pune, India

Supervisor

Nov 2015 - Dec 2016

Sheraton Kuwait Hotels and Towers

Housekeeping Supervisor

May 2013 - Aug 2015

Four Points by Sheraton, Pune, India

Senior Guest Service Associate

Feb 2011 - Feb 2013

IBIS Hotel, Pune, India

Senior Guest Service Associate

Dec 2009 - Feb 2011

Cocoon Service Hotel, Pune, India

Trainee

Dec 2008 - Dec 2009

Key Deliverables:

Managing daily housekeeping operations to include, but not limited to, maintaining cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, and offices

Managing workflow and training the new hires

Leading daily operations of the housekeeping department and ensuring the housekeeping team consistently delivered an efficient, warm, and courteous service to guests

Developing and implementing processes, procedures, and standards for assigned departments that support the achievement of service goals; creating and managing team schedules

Assisting the management team with supervising the front desk and guest services

Reporting to HR and senior management; evaluating performance and providing feedback

Identifying and applying career advancement opportunities

Helping to resolve employee issues and disputes

EDUCATION

Diploma in Hotel Management and Catering Technology Mumbai University, India, 2008

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