MICHAEL BARNES Interview Availability: *am-*pm Start Availability: ASAP

PROFESSIONAL SUMMARY

•Charismatic professional experienced in providing customer service with thorough product knowledge in a fast-paced environment. Team player able to work productively both independently and in group endeavors.

•Highly dedicated individual with strong communication skills and 10+years of expertise. Able to resolve customer complaints, answer inquiries and patiently help technologically challenged customers in a positive fashion.

•Strategic thinker with awesome interpersonal and organizational skills. Easily adapts to workplace demands. Adept in insurance terminology and medical scheduling.

•Fully conversant with modern software (desktop, mobile and web-based apps) and protocols, coupled with excellent typing.

EXPERIENCE

California Concepts—7/7/2023 - present

Sales Representative for AT&T mobile services inside Costo; enrolling customers in appropriate mobile plans to maximize both savings and services, sales of current mobile devices; credit verification

California Philharmonic—1/1/2014 - 7/2/2023

Administrative Assistant with clerical responsibilities including filing, organizing, and scheduling; front desk phone coverage; check-ins, data entry, calendar management, event coordination, data and materials preparation and reporting of petty cash expenses

Maryland Department of Social Services—1/1/2004 - 1/3/2014

Customer Service representative mainly focused on process applications for the SNAP program, determining eligibity and assigning qualified clients proper benefits

SKILLS

•Customer Service

•Insurance Knowledge

•Care Clouds

•Data Entry

•Call Center / Remote

•Team Oriented

•Solution Based Thinker

•Microsoft Office

•Cost Assessment

•Research

•Data Analysis

•Attention to Detail

•Planning and Scheduling

EDUCATION

University Of Maryland, Eastern Shore—AA, CRJS / Business; 1997

Lake Clifton/Eastern High School—Diploma; 1993