CD

CONSTANCE DAVIS

ad4mgs@r.postjobfree.com 614-***-**** Columbus, Ohio 43219

Summary

Talented with experience handling needs of customers in a busy call center environments. Making sure to become Knowledgeable about Product or Service options so that I can promote offers customized to our clients needs while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.

Seasoned customer service professional competent in organizing and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Skills

•High-energy attitude

•Conflict mediation

•Data evaluation

•Stockroom procedures

•Business development understanding

Experience

TRENT Cleaning Services Llc Columbus, OH

Customer Relations Specialist

04/2012 - Current

•Consulted with client to determine what best fit the needs for there staff and the client.

•Maintained a clean facility, provided ongoing services and support for a healthy and safe work environment.

•Improved service quality by developing a strong knowledge of the janitorial industries products and services that would promote safer and non hazardous work areas.

JPMorgan Chase Bank N.A Westerville, OH

Customer Service Representative

02/1999 - 05/2012

•Evaluated customer account information to assess current issues and determine potential solutions.

•Answered customer questions and addressed concerns, resulting in reduction in complaint calls.

Education and Training

Union College Barbourville, KY

Associate of Arts in Music Education And Performance

Belfry High School Belfry, KY

High School Diploma

05/1990

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