MIKE LEVANDOVSKIY

773-***-**** - ad4mfr@r.postjobfree.com

Location: Chicago, IL 60660

ROLES DESIRED

Remote business roles in Sales Support, Excel Specialist or Loan Processor

SKILLS SUMMARY

oProficiency in Microsoft Office Suite, with a strong emphasis on Excel

oAbility to use advanced Excel functions, including macros, pivot tables, dynamic h-lookup and v-lookups

oAdobe Illustrator, Photoshop, G-Suite

oData Entry/Customer Support

oTechnical Writing

oRemote collaboration

oProduction of documentation like knowledge base articles, training documents

oUse photographs, drawings, diagrams, animation, and charts that increase user’s understanding

oCreate and analyze Excel spreadsheets, reports, and more

oOrganize and maintain important client documentation

oExcellent written and verbal communication skills

EMPLOYMENT HISTORY

Sales Support Coordinator REMOTE 10/2022 – 06/2023

Stericycle, Chicago, IL

Provides dedicated customer service and support via telephone, email, web, and mail to clients

and/or Sales Reps. This includes, but is not limited to: invoice questions, missed pickups, contract

inquires, pricing issues, complaints, account updates, etc. Follows up with customers on a regular

basis to ensure that resolution meets their needs. Coordinates departmental price adjustments

Works with appropriate Inter-Departmental contracts to prepare and distribute agreements and

invoices and collections for customers.

Follows up on proposed agreements to ensure the proposed resolution meets the customers needs.

Ensures that additions, changes, and deletions to all customer information is correctly updated within

the billing systems

Customer Success Agent REMOTE 03/2022-04/2022

TheGuarantors, Chicago, IL

Training for a permanent role of a Loan Processor. Taking a New Deal application and running the necessary checks to approve the renter’s application.

Processed Loan Applications according to standard established workflow

Managed all the workflow in Excel, e.g. Rate Calculator, Loan Processing progress milestones, instructions, links

Coordinated with Loan Officers on escalations and advice

Improve customer retention by monitoring accounts

Gather customer feedback and present it to management

Monitor customer complaints and take action to resolve

Order Fulfillment Associate REMOTE 11/2021-01/2022

Synergy DPS Healthcare Inc., Chicago, IL

Provided temporary rush season support processing outstanding shipments of Covid meds. Created applicable reports and documentation, maintaining the integrity of spreadsheets. Performed various accuracy tracing projects.

Top productivity of 117% on shipments (vs 80% expected)

Telecommuting role remotely supporting external clients

Utilized multiple healthcare systems

Rx terminology and processes

Excel data management and data entry

Basic math, data entry and scheduling

Data Entry REMOTE 08/2021-09/2021

Mintel Group Inc., Chicago, IL

Collected and analyzed client data. Identified website visual elements fitting requirements of business rules.

Telecommuting role remotely supporting external clients

Excel data management and data entry

Technical Support REMOTE 10/2020-11/2020

GHP Group Inc., Chicago, IL

Provided temporary rush season support with the company wiki knowledge base to inform clients

Telecommuting role remotely supporting external clients

Excel data management and data entry

Call Center Representative REMOTE 04/2020-08/2020

NY Department of Labor, Chicago, IL

Collected and analyzed client data, creating applicable reports and documentation, maintaining the integrity of spreadsheets, and collaborating with the team on their findings

Telecommuting role remotely supporting external clients

Excel data management and data entry

Assisted with user training and documentation

Upgrade Support Engineer 12/2019-01/2020

Pepsi, Chicago, IL

Upgraded users, collected and analyzed client data, creating applicable reports and documentation

Excel data management and data entry

Inventory management

Imaging of PCs

Technical Support REMOTE 04/2019-05/2019

ShowingTime, Chicago, IL

Provided Customer Support for a Mortgage Industry by managing user accounts system data, such as RE License, state RE data, application access, property electronic locks access

User data management

Remote support for nationwide users

Desktop Support 09/2018-02/2019

JPMC, Chicago, IL

Upgraded users, collected information and managed documentation

Excel data management and data entry

ServiceNow ticketing system

Inventory management

Imaging of PCs

Desktop Support 05/2018-06/2018

Peak6 Investments, Chicago, IL

A project assisting with move as company switched floors. Provided user remote support and data management post move.

Inventory spreadsheets research projects

Inventory management

Technical Support 02/2018-05/2018

Erikson Institute, Chicago, IL

Assisted with presentation rooms’ support to support regular education meetings.

User remote support, training, user data management

Inventory management

IT Support Analyst REMOTE 12/2017-01/2018

HBK Engineering, Chicago, IL

Completed projects to organize asset management and Active Directory user data management

User remote support, training, user data management

Inventory management

Support Analyst 07/2017-10/2017

Northwest Memorial Hospital, Chicago, IL

Upgraded users, collected information and managed documentation

User remote support, training, user data management

Inventory management

Excel data management and data entry

Systems Administrator REMOTE 09/2015-12/2015

Guaranteed Rate, Chicago, IL

Provided remote user support for a Mortgage Industry by collecting and analyzing client data, managing user accounts system data and application access

User remote support, training, user data management

Excel data management and data entry

Remote support for nationwide users

Service Desk Technician 10/2014-04/2015

LKQ, Chicago, IL

Provided remote user support for a Automotive Industry by collecting and analyzing client data, managing user accounts system data and application access

User remote support, training, user data management

Excel data management and data entry

Remote support for nationwide users

Assisted with user training and documentation

Customer Service REMOTE 07/2014-10/2014

Sutherland Global Services, Chicago, IL

Provided remote support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians

Performed in a heavy volume inbound call customer support environment

User remote support, training, user data management

Assisted with user training and documentation

Remote support for nationwide users

Technical Support (ISP Support) REMOTE 01/2014-02/2014

Plumchoice, Chicago, IL

Provided remote support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians

Performed in a heavy volume inbound call customer support environment

User remote support, training, user data management

Assisted with user training and documentation

Remote support for nationwide users

Technical Support (ISP Support) REMOTE 08/2013-11/2013

Support.com, Chicago, IL

Provided remote support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians

Performed in a heavy volume inbound call customer support environment

User remote support, training, user data management

Assisted with user training and documentation

Remote support for nationwide users

Customer Executive / IP Support 08/2011-10/2011

Comcast, Schaumburg, IL

Provided support for ISP users by managing user accounts, billing, user training, product support, troubleshooting connectivity and dispatching technicians

Performed in a heavy volume inbound call customer support environment

User support, training, user data management

Assisted with user training and documentation

Remote support for nationwide users

EDUCATION

Bachelors of Science in Technical Management October 2010

DeVry University, Gurnee, IL 60031

Associate of Applied Science December 2005

Major: Computer Information Systems

Minor: Information Security, PC/LAN Support Specialist

College of Lake County, Grayslake, IL 60030

MAJOR COURSES OF STUDY

Majority of courses are accompanied with lab exercises and a course project(s), requiring creative thinking and collaboration within a team environment, communicating via phone, email, chats, or live conferencing.

Technical writing

Statistics

Math

Publication

Databases

Excel related keywords; text intentionally left unreadable

VLookup, HLookup, Index, Match, Index + Match combined, Dynamic HLookup + Match, Left, Right, Mid, Len, Search, Concatenate, Precedents, Dependents, Watch Window, Showing Formulas, Protecting Cells, Protecting Structure, Setting Password, Goal Seek Tool, Solver Tool, Data Tables, Scenarios, Cell name range, IF + name range, Nested IFs / functions, Countif, Sumif, Iferror, daverage, dcount, subtotal, dsum, or, and, Data Validation List, Decimal Validation, Custom Error, Dynamic formulas, PivotTable, PivotChart, slicer, PowerPivot, KPI, Data Model

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