Jurney Owens

Lexington, KY *****

ad4mdu@r.postjobfree.com

+1-859-***-****

Experience in warehouses, call centers, caregiving services, cash handling, retail, & customer service positions. Skills in communications, computer programs, healthcare/insurance, problem solving, fast paced production, etc.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Production Worker

Dixie Cup - Lexington, KY

February 2024 to Present

Working on a production line packing products into boxes to prepare them to be shipped. Other tasks included making boxes, observing packing machines, and quality checking products. Babysitting/Nanny

Friend/Family - Lexington, KY

January 2015 to Present

I have babysat and have been a nanny for friends,family members, colleagues, & referred clients since 15 years old. As time passed I took a part time babysitting service for extra money as a teen and turned it into a full time job for myself before 20. I’ve learned many things working with children and also acquired various skills. For example, I created hour by hour schedules and routines for each child, created daily check in sheets to document activities and progress, formed meal plans, taught small lessons, arts and crafts, small field trips, etc. Although it is not necessarily considered much as far as job experience goes it has taught me a lot about being on time, work ethic, patience, responsibility, organization skills, and the ability to learn and adapt constantly as well as being consistent and giving quality care and service to each child.

Embroidery Operator

Gall's - Lexington, KY

December 2023 to February 2024

Operating embroidery machine, fulfilling orders, meeting thread quota, navigating multiple computer programs for order confirmation, customer requests, & order completion. Production Worker

Webasto Roof Systems - Lexington, KY

September 2023 to November 2023

Worked on moving production line doing various tasks to assemble sunroofs. Tasks included scope rating power tools, material handling, following safety protocols and work instructions, making and assembling motors, etc.

Customer Service Representative

Pearl Interactive Network - Winchester, KY

August 2022 to April 2023

I took inbound calls and assisted consumers through the federal marketplace with obtaining, applying for, and maintaining insurance through the cares act. I helped with problem solving, assisted with applications, updated information, conversed and worked with various insurance companies and representatives to problem solve and help the consumers in any way I could. I was also Medicare trained so I also took inbound calls for Medicare and helped with claims, inquires about coverage, assisted in enrolling beneficiaries into Medicare advantage plans, as well as researching doctors, medical equipment, pharmacies, and medical equipment suppliers for the beneficiaries. I obtained several certifications as well as skills in problem solving, customer service, typing and computer skills, communication skills, etc. Retail Associate

Burlington Coat Factory - Lexington, KY

August 2020 to January 2021

Worked in store assisting customers with locating items, checking out customers, collecting discarded merchandise, customer service, cash handling, etc. Education

High school or equivalent

Bryan Station High School - Lexington, KY

August 2016 to May 2017

Skills

• Babysitting (5 years)

• Assembly (1 year)

• Nannying (5 years)

• Cleaning Experience (2 years)

• Customer service (2 years)

• Materials Handling

• Childcare

• Experience with Children

• Typing

• Warehouse Experience

• Conflict management

• Communication skills

• Computer skills

• HIPAA

• Phone etiquette

• Caregiving

• Cash handling

• Data entry

• Office experience

• Windows

• Analysis skills

• Basic math

• English

• Time management

• Home care

• Hospitality

• Manufacturing

• Research

• Cash register

Languages

• English - Fluent

Assessments

Retail customer service — Proficient

December 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

November 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

November 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

December 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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