Deborah A. Paterson

Warren, MI, ***** US • ad4mct@r.postjobfree.com • 586-***-****

Executive Assistant Profile

Goals-oriented and dedicated professional with extensive experience in developing businesses, leading performance- driven teams, and providing hand-on assistance to management in executing operations and sales. Expert in identifying and implementing strategies to increase revenue, strengthen customer relationships, improve business practices, and drive profitable growth. Versatile individual with expertise in continuously assessing problem areas and offering recommendations to maximize efficiency and productivity. Adept at delivering excellent services to exceed customers’ expectations and enhance client retention rate. Possess superior critical thinking skills with focus on delivering value beyond the numbers, providing leadership and independent perspective, solving problems across the business, and leading crucial initiatives. Proven expertise in:

• Executive Administrative Support

• Business Development & Growth

• Human Resources Management

• Customer Services Management

• Performance & Process improvement

• Data Analysis & Reporting

• Senior Management Relationships

• Issues / Complaints Resolution

EDUCATIONAL BACKGROUND

MBA, Business Administration University of Phoenix, Troy, MI BA, Business Administration Davenport University, Warren, MI PROFESSIONAL EXPERIENCE

AAA Life Insurance – Livonia, MI

Imaging Specialist 2022

Incoming and outgoing mail, Data Entry, Validation, Scanning. iVantage – Livonia, MI

AAA Life Insurance, Imaging Specialist 2021

Incoming and outgoing mail, Data Entry, Validation, Scanning. Robert Half – Troy, MI

Office Assistant, 2021

Quotes into E2, Process purchase orders and schedule shipping through different trucking companies. Customer service. Bank of America – Troy, MI

Administrative Assistant III, 1998 to 2019

Provided top-notch support to senior leaders by handling complex calendar scheduling, organizing travel arrangements, and generating expense reports. Complied with set policies and procedures by developing distribution groups for senior executives and preparing detailed groups’ reports. Assisted senior leaders with associate on-boarding and off-boarding, organizational charts, expense reports and invoice processing. Updated senior executives by collecting data and generating reports on sales and operations with high-level accuracy. Performed a wide range of tasks, such as scheduling leadership meetings, making TelePresence and conference rooms’ reservation. Deborah Paterson Page 2

Key Contributions:

Earned satisfaction and trust of Senior Vice President and three Vice Presidents by delivering exceptional administrative support in a professional manner.

Aided banking centers in realizing financial goals by identifying and mitigating risks, while guiding and directing associates on BAC tools, such as Ariba/eRequest, Concur, and One Facility.

Handled and resolved complex issues by participating in risks seminars, serving as a Floor Warden,, and supervising associates in mandatory evacuation drills.

Reduced and controlled company cost by saving $50k in errors and overcharges through analyzing invoices. TECHNICAL PROFICIENCIES

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Concur WebEx E2 Workday SharePoint

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