Melissa Figueroa

The Bronx, NY ad4mam@r.postjobfree.com 347-***-****

WORK EXPERIENCE

Veeco Instruments Inc. Somerset, NJ Customer Operation Specialist 08/1/22-Present

Processing customer sales order (s)

Provide quotations to customers with price and lead time in a timely manner

Research and communicate order status to customers

Process credit and rebill

Carl Zeiss Microscopy, LLC White Plains, NY Customer Service Representative 8/2018- 2/2022

Reviewed SAP and CRM daily for a complete service order ready to be billed

Assisted customers as necessary in handling transactions, opening accounts, and inquiries

Impacted the company’s profit by problem-solving and turning frustrated clients into repeat customers

Processed customer credit card payment

Carl Zeiss Microscopy, LLC Thornwood, NY Senior Buyer Planner/ Team Leader 5/2007-7/2018

Assisted with the onboard training of new employees to the Service Team

Monitored status of open purchase orders to ensure on-time delivery of all materials

Placed purchase orders for the procurement of raw materials and finished goods as required by the forecast and products of schedule

Establish new accounts, supplier & vendor and warehouses

Processing customer sales order

Tracking delays, lost shipments, expedited orders

Carl Zeiss MicroImaging, Inc Thornwood, NY Service Support Administrator 11/1997- 5/2007

Answered and routed service calls to the regional service technician

Processed service reports for labor and travel expenses and parts for both internal and external customers

Regulated the dispersing and coordination of all customer satisfaction surveys for Service Administrations

LEADERSHIP EXPERIENCE & ACTIVITIES

Zeiss Customer Portal Project White Plains, NY Customer Service Representative 7/2021-10/202

Guide customers and coworkers navigation through the customer portal experience

Created PowerPoint to demonstrate companies social media, service & support, trainings

Zeiss CRM Screen Management White Plains, NY Customer Service Representative 6/2021-10/2021

Created PowerPoint to assist colleagues and onboarding on processes on service orders, customer care tickets, and Installation Ibase

Maximizing quick checkpoints and techniques on managing screens, and day to day functions

SKILLS & INTERESTS

Computer: SAP, CRM, Microsoft Word, Excel, Powerpoint, Outlook, Teams, Customer Portal, SalesForce Languages: English, Spanish

EDUCATION

Bronx Community College Bronx, NY Certificate in Health Representative

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