David Sousa

ad4m9w@r.postjobfree.com +1-484-***-**** Philadelphia, PA

EXPERIENCE

Schulson Collective June 2023 – Current

Food and Beverage Specialist Customer Service Philadelphia, PA

● Collaborated with chefs and servers with a focus on ensuring every guest was happy, served at 20+ events

● Addressed concerns about facilities, service mishaps, offers, and billing issues, with customer satisfaction as a top priority while serving 50-100 customers per shift

● Established a system for forecasting stock needs, reducing instances of stock-outs

● Analyzed customer feedback to implement changes that increased positive reviews Virtual Sports Academy April 2022 – June 2023

Operations Analyst Product Development Philadelphia, PA

● Conducted research on market opportunities, leading to the expansion into three new international markets

● Co-authored pitch deck, launched and presented minimum viable product, securing over $300,000 in start-up funds from investors

● Spearheaded the implementation of the Reporting Hub, automating learner data and content engagement reports to drive data-informed decision-making based on where learners had difficulty or lost interest

● Tested and ensured data integrity through functional and back-end testing with three different beta groups Philly’s Best Steak Company October 2020 – April 2022 Logistics Analyst Yeadon, PA

● Systemized 30-40 daily customer orders into efficient pallet building instructions, increasing warehouse team efficiency by 20%

● Streamlined inventory management system by assigning unique lot IDs to all products in the Wasp inventory database, enabling precise tracking and reducing inventory discrepancies by 60%

● Resolved logistics anomalies through constant communication with 80+ clients and third-party carriers to maintain healthy client relationships

● Tracked and led transportation logistics for 30+ daily orders, ensuring on-time deliveries and reducing delivery errors by 15% through rigorous quality control measures and route optimization strategies

● Scheduled shipping and receiving appointments using Microsoft Outlook, reduced dock congestion EDUCATION

Widener University Business School August 2013 – May 2017 Bachelor of Science - BS, Economics & Accounting Chester, PA

● Awards: Middle Atlantic Conference Commonwealth Academic Honor Roll Continued Education

● Python, JavaScript, Solidity: Expanding programming skills through online courses and personal projects OTHER

● Technical Skills: SQL, Excel, Outlook, Zoom, Slack, Microsoft Office Suite

● Soft Skills: Data Analysis, Technical Support, Logistics, and Customer Service

● Training: Asana, Jira, CRM, ERP