Frances Cheely

ad4m8p@r.postjobfree.com

762-***-**** Augusta, GA

Authorized to work in USA

Summary

Seasoned Customer Service Representative with 10 years of experience in handling inbound calls, resolving client inquiries, and providing exceptional support. Skilled in document submission, payment processing, and insurance policy guidance. Seeking Customer Service Rep role; adept in Microsoft Office, data entry, and software troubleshooting. Also I have assembly experience, excellent with power tools, comfortable with standing for long periods of time, also comfortable with lifting 50 plus pounds in a daily basis.

Work Experience

Foxhound Federal LLC

Customer Service Rep Remote, USA Nov 2023 - Present

• Manage inbound and outbound customer inquiries at Foxhound Federal LLC, ensuring high-quality service by

resolving issues efficiently and maintaining detailed records of customer interactions.

Assurant

Customer Service Representative REMOTE, USA Jul 2022 Jan 2024

• Provide comprehensive customer support by addressing inquiries, processing payments, and furnishing loan-related

information for banking clients.

• Liaise with agents to facilitate document submission and ensure seamless customer service operations.

• Utilize proficiency in Microsoft Office Suite and data entry to manage and record client interactions effectively.

Amazon -Warehouse

Assemble/Sortation

[Mar 2017- May 2022

Appling, Ga

•I would stand for more than 12hours a day, lift up to 50 plus pounds each day, bend over daily, move too different locations inside of the warehouse, I also used power tools when needed .

TSI - Transworld System, Inc

Debt Collector North Augusta, SC

Jun 2013 - Apr 2017

• Managed inbound and outbound communication with customers regarding their collection accounts, facilitating

payment arrangements and providing necessary account assistance.

• Offered negotiated discounts to qualifying customers to expedite the resolution of their outstanding debts. Coordinated follow-up calls to ensure customer support and satisfaction, assisting with detailed reviews of billing accounts when required.

Education

TW Josey High School

High school or equivalent Augusta, GA May 2012