Data Entry Customer Service

Doris Bertha Dixon

215-***-**** • ******.******@*****.*** • Philadelphia, PA, 19124

Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Summary

Skills • Blood Collection

• Paperwork Processing

• Infection Control

• Specimen Preparation

• Data Entry

• Quality Control

• Venipuncture Expertise

• Medical Terminology Knowledge

• Sanitation and Sterilization

• HIPAA Compliance

• Patient Care

• Insurance Verification

• Teamwork and Collaboration

• Multitasking and Organization

• Customer Service

05/2020 - Current

Home Health Aide, Help At Home Senior Care, Horsham, PA 06/2022 - 09/2023

Technical Analyst Coordinator, Envision Physicians Services, Conshohocken, PA

09/2004 - 06/2022

Accounts Receivable Representative, Reimbursement Technologies Inc., Conshohocken, PA

Experience

• Provided companionship and monitored health condition of clients. Collected information about conditions and treatment plans from caregivers, nurses, and doctors.

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• Assisted in ambulation and exercise routines for clients.

• Helped clients move in bed, stand or walk using proper body mechanics techniques.

• Monitored vital signs such as temperature, pulse rate, blood pressure . Participated in developing individualized care plans based on medical orders and assessments.

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• Maintained confidentiality of patient information at all times as per HIPAA regulations. Instructed family members regarding proper home care techniques and infection control procedures.

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• Maintained clean and well-organized environment for client happiness and safety.

• Developed and managed project plans while providing status updates to management. Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.

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• Assisted with the preparation of presentations for senior management meetings.

• Researched new technologies to enhance productivity levels across all departments. Managed day-to-day operations of the department including scheduling tasks and assigning duties.

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03/1998 - 09/2004

Insurance Verification Specialist, Reimbursement Technologies Inc., Conshohocken, PA

• Ensure that patients and insurance companies are properly billed for all services.

• Payments are received and processed in a timely manner.

• Resolving billing issues and prepare reports for management. Knowledge of government, commerical, HMO, PPO and other types of insurance billing guidelines in multiple states.

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• Updated patient and insurance data and input changes into company computer system. Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.

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Contacted patients to confirm demographic information and communicate financial responsibilities.

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Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

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Liaised between physician, site of service and billing department to obtain appropriate documentation.

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03/2024

Certification, Phlebotomy

Career Starter Services, Upland, PA

03/1998

Certificate Of Completion, Medical Billing/Coding

Metropolitan Career Center, Philadelphia, PA

06/1992

High School Diploma

King Martin Luther High School, Philadelphia, PA

Education And

Training

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