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Customer Service Specialist

Location:
Silver Spring, MD
Posted:
March 28, 2024

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Resume:

Mariamawit Yohannes

Silver Spring, MD

Phone: 301-***-**** E-Mail: ad4m6m@r.postjobfree.com

Professional Summary

Experienced sales and customer service specialist, with more than 13 years of experience in a fast-paced retail environment. Track record of achieving exceptional results in sales and client retention. I have accrued about 9 years of administrative experience since I started working at Fana SkinCare MedSpa, so I am well-versed with the use of Microsoft Office and the execution of time-sensitive tasks. Seeking an opportunity to showcase my excellent administrative and client relations skills. Experience

Entry Level Account Executive 09/2021- 01/2023

Generated sales for the AT&T Campaign

Contacted new and existing customers to discuss needs

Negotiated prices and terms and prepare sales agreements

Collaborated with colleagues in many different sectors

Maintained contact lists and follow up with customers to continue relationships Apple Tech Support Advisor- Concentrix 08/2018- 11/2019

Troubleshoot technical difficulties on various Apple products. Skincare Specialist & Office Assistant- Fana Skin Care MedSpa 03/2014- Present

Scheduled appointments, appointment follow-up calls, managed voicemails.

Filed paperwork, ran small errands, handled office phone calls.

Prepared pickup and shipment orders in a timely manner

Performed various facial treatments for patients Office Associate- State Farm Insurance 02/2018-08/2018

Generated sales for auto, fire, life, and health policies.

Managed phone calls, faxed documents, and general insurance service tasks. Sales and Skin Care Specialist- MICA Beauty Cosmetics 10/2015-08/2018

Generated skin care and make up sales with minimum daily sales goal of $200 in inventory

Preformed skin care demos and make-up tutorials. Education

Bachelor of Arts: The Universities of Shady Grove- Rockville, MD Currently Enrolled Business

Page 2

Associates of Arts: Montgomery College- Rockville, MD May 2016 Business

GPA 3.02 Dean’s List Honoree Awarded Foundation Scholarship Skills

Languages: English, Amharic & Intermediate Spanish Microsoft Office Typing Speed 70 wpm Licenses/ Certificates

Active MD Property, Casualty, Life, & Health License



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