Michael Shook

Boca Raton, FL *****

ad4m6i@r.postjobfree.com

+1-561-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

TELEPERFOMANCE USA - Boca Raton, FL

September 2019 to Present

I answer customer calls related to billing, network, and devices. I enter notations in the files. Have received may favorable surveys and have met many accomplishment goals with this company. Academic Advisor

Education Source - Deerfield Beach, FL

August 2015 to Present

Responsibilities

Referred those interested to colleges online and in prospect's area Accomplishments

I made multiple college matches with prospects every day. Skills Used

Used communication skills as well as sales skills

Marketing Executive

Guiding Light Cremations - West Park, FL

March 2014 to November 2014

Responsibilities

I set up accounts for the crematorium.

Accomplishments

I put together relationships with assisted living facilities and hospices Skills Used

I used my medical skills to communicate with health care professionals Education

MD in Medicine

St. George's University school of medicine - Saint Georges, MD 1980 to 1984

High school diploma or GED

Skills

• Customer service

• Writing Skills

• Presentation Skills

• Data Analysis

• Communication skills

• Customer service

• Banking

• Medical terminology

• ICU experience

• Sales

• HIPAA

• Customer relationship management

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