Glory Nwachukwu

346-***-**** ad4m57@r.postjobfree.com

DoD Active Secret Clearance, Active Public Trust

Highly focused Certified Scrum Master with over 7 years of IT professional experience. Goal oriented and possessing a solid track record of success in delivering projects on time and within budget. Ability to coach and build self-organizing and cross functional Agile teams. Distinguished ability to employ problem solving and decision-making skills to quickly deliver solutions to complex problems. Adept at driving full project lifecycle from concept, design, development, testing, and delivery. Able to establish and maintain productive relationships across all organizational levels.

TOOLS/ENVIRONMENTS

JIRA, Confluence, RALLY, Asana, TFS, Azure Boards, Microsoft Office Word, Excel, Power point, Capacity Planning, Skill assessment, Agile Maturity, Snow, Active Directory, SharePoint, Risk register, Dependency mapper, Remote collaboration, Fun retrospectives, Kanban, Scrum, SAFe.

EDUCATION

Associate of Science Degree Information system security Community College of Baltimore County 2017

Bachelor of Science Degree Information System Management University of Maryland University College 2023

Served in the United States Army

CERTIFICATIONS

•Certified Scrum Master

•SAFe Certified Scrum Master 5.1

•CompTIA Security+ Certified

•PMP Certified

PROFESSIONAL EXPERIENCE

Scrum Master June 2022 Present

Fearless (USCIS) Baltimore Maryland (Remote)

Supporting Devops team within USCIS ecosystem on continuous process improvement and promote Agile/ Scrum values and principles through active collaboration, transparency, Adaptability, and inspections.

Own and facilitate scrum and SaFe ceremonies (Refinement, DSU, sprint planning, Demos, PSR, Inspect and Adapt, PI planning) for better team alignment.

Promote positive team dynamics and good communication through regular collaborative team-building sessions with the team and support weekly release effort.

Identify, address, and promote healthy conflict-resolution approaches.

Own the facilitation and implementation of the Agile process as envisioned through U Group and the Agile community through setting and promoting groundwork for the practice of Scrum and Kanban Agile within the teams and across U Group organization.

Coach teams on the implementation of scrum values (courage, focus, respect, commitment, and trust) through organizing team bonding sessions.

Assist teams in writing user stories and epics while relying on the PO for clarity.

Continuously coach teams to higher levels of Scrum maturity while providing a safe space to build a trusted environment which allows team members to openly voice concerns without fear of retaliation.

Track, report and visualize progress metrics (velocity, cycle time, number of completed issues per sprints, number of prod deployments, and application unit test coverage).

Coordinate with the product Owner and tech leads to manage backlog and sprint backlogs, while supporting the Product Owner in the maintenance of the product backlog.

Experience working as a SAFE Scrum Master for software development teams.

Experience leading large-scale software - hardware integration projects, including hardware integration and testing.

Advocate for the team members and shield them from outside distractions by proactively identifying impediments/ risks/ dependencies that interfere with the team’s productivity, as well as advocating for trade off when needed.

Work closely with software DevSecOps/DevOps teams during deployment.

Scrum Master March 2020 – June 2022

Department of Veteran Affair Baltimore Maryland (Remote)

•Introduced Scrum principles, practices and benefits to delivery team and demonstrated the benefits of the scrum framework by allowing team to monitor the progress of projects and be aware of pertinent project issues.

•Coach and mentor Agile team members and provide constructive performance feedback.

•Experience with creating user stories in JIRA and documentation in Confluence.

•Experience administering work item management tools (JIRA).

•Work with Product Owner and Scrum team members to establish healthy time-boxes around feature work & user stories within a Sprint that is feasible and realistic.

•Organize and facilitate Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Retrospective.

•Focused on developing a more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with a complete focus on the problem.

•Documented team working artifacts within JIRA such as: commitment rosters, calendar planning and teams working Agreement.

•Experience working as a SAFE Scrum Master for software development teams.

•Experience leading large-scale software - hardware integration projects, including hardware integration and testing.

•Participates in Scrum of Scrum and Facilitate breakout sessions.

•Communicated and presented weekly updates to manager using confluence and scrum dashboards.

•Guide teams of other Scrum Masters and Product Owners to ensure alignment of priorities and that dependencies are delivered in the appropriate sprints to support other team’s delivery commitments.

•Empower teams to self-organize and facilitate decision making during sprint planning sessions ensuring the commitments made are appropriate and uphold scrum principles.

•Foster an agile culture, building trust and collaboration across all team members.

•Created and maintained Artifacts and Information Radiators such as Sprint Burn-down, and Release Burndown.

•Gather requirements for business processes and determine ways to optimize/improve JIRA/Confluence setup and workflows as well as identify where functionality can/cannot meet user requests.

•Respond to support inquiries with a sense of urgency.

Scrum Master January 2017– Feb 2020

US BANK, Jacksonville, Florida (Remote)

•Wide experience in facilitating the preparation and planning of iterations by establishing Agile estimation practices (Planning Poker) and calculating team capacity.

•Coached organizations and teams on Agile values and principles (Agile Manifesto) and advising them on Agile Best Practices, while using Scrum to solve their problems.

•Ability to identify areas of improvement in Software and Product Development process to increase work productivity and efficiency.

•Expert in facilitating sprint retrospective events by creating an environment where problems can be raised without fear of blame, retribution, or being judged, with emphasis of problem solving.

•Excellent in organizing and facilitating Scrum events such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Through these ceremonies, I promote Transparency, Inspection, and Adaptation.

•Built a trusting and safe environment where problems are raised without fear of blame, retribution, or judgement, with a focus on problem solving.

•Expert in identifying opportunities to improve team-level Agile performance; helping teams to focus on customer value, quality, and continuous improvement activities.

•Assist teams to identify and remove impediments and blockers so that teams can deliver work without any problems.

•Expert individuals focused on empowering scrum teams to Self-Organization and coaching the teams to a level of maturity where they can function independently.

•Coordinated teams and implemented the 3 pillars of Scrum’s Empirical Process control, enabling the teams to provide maximum value, including Transparency, Inspection and Adaptation.

•Confidently facilitated sprint events like Sprint Planning, Daily Scrum (stand up), Sprint Review, and Sprint Retrospective while using each of these events to bring transparency, inspection, and adaptation.

•Coached the Product Owner on different techniques to organize and prioritize the backlog. Assisted the PO to add detail to issues on the backlog in way of grooming User Stories and to make sure they meet the definition of “Ready.”

•Passionate about motivating and encouraging my development teams to improve their processes to increase performance and be able to achieve and deliver the highest possible valuable product to customers.

•Assisted the teams to identify all impediments and blockers while adopting different techniques to resolve them.

•Worked closely with other Scrum Masters to create strategies to manage dependencies and made sure that I followed up with other teams to gather any data that my teams needed in a timely manner.

•Confidence facilitates discussions, decision making, and conflict resolution within my teams and creates an atmosphere of trust and respect.

•Servant leadership (build trusting and safe environment where problems are raised without fear of blame, retribution, or judgement, with focus on problem solving)

•Assist teams to identify and remove impediments and blockers so that teams can deliver work without any problems.

Network Operations Tech May 2015 – December 2016

BCForward/Marriott, Maryland

•Monitoring and managing all alerts and end user issues in the client’s data centers and properties around the world.

•Escalation points for recovery resolution while proving oversight and communication to other key personnel. Provide support to NOC technicians and conduct off hours support as needed, Includes shift rotation, evenings, and holidays. Managing moves and installations of equipment to ensure IT support and customer service.

•Servers, mainframes, databases, middleware, business intelligence tools, identity and access management tools, storage, backup, and local, wide, and property networks.

•Monitor faults and performance of network infrastructure and networked applications.

•Account provisioning in Windows active directory for new and existing employees and contractors

•Microsoft Outlook email setup, configuration, and troubleshooting

•Windows operating system and Anti-virus installations, configuration and

•Troubleshooting and diagnosing and resolving problems in response to customer reported incident.

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