Front Office Relations Officer

Alishba Noor

Date of birth: **/**/**** Nationality: Pakistani Gender: Female

Phone number: +92-032******** (Mobile) Email address:

***************@*****.***

Address: *** *- ***** *******r scheme, Lahore, Pakistan (Home)

ABOUT ME

Doing everything to maximize guest/ customer satisfaction looking for a highly challenging position in

growing and rewarding professional.

WORK EXPERIENCE

09/2022 – 01/2023 Lahore, Pakistan

FO- INTERN( FRONT OFFICE INTERN) NISHAT HOTEL L JOHAR TOWN -LAHORE

• Check-In & Check-Out

• Greeting Guests

• Answer Direct Incoming Calls

01/2023 – 03/2023 Lahore, Pakistan

GRO(GUEST RELATIONS OFFICER) NADEEMS BUFFETT RESTAURANT L FAISAL TOWN-LAHORE

• Providing Useful Information about Restaurant

• Handle Guest Complains

• Greeting Guest's

05/2023 – 09/2023 Lahore, Pakistan

CRO(CUSTOMER RELATIONS OFFICER) ELITE TECHNOLOGIX (US BASED COMPANY) L JOHAR

TOWN -LAHORE

• Build Customer relationships

• Escalate Customer Issues

• Advise Clients on Creating profitable process

12/2023 – CURRENT Lahore, Pakistan

CRO(CUSTOMER RELATIONS OFFICER) STARKS COMMUNICATIONS (US BASED COMPANY) L

JOHAR TOWN -LAHORE

• Resolve Customer Issues

• Provide General Customer Support

• Manage Customer Communications

EDUCATION AND TRAINING

2021 – 2023 Lahore, Pakistan

POST GRADUATED DIPLOMA (ASSOCIATE DEGREE IN TOURISM AND HOSPITALITY

MANAGEMENT) COTHM

Website www.cothm.edu.pk

2019 – 2021 Lahore, Pakistan

ICS (INTER IN COMPUTER SCIENCES) Aspire Group Of College's l Sabzazar Campus

Website www.aspire colleges.edu.pk

2019 Lahore, Pakistan

MATRIC IN COMPUTER SCIENCES Paras High School

ADDITIONAL INFORMATION

CERTIFICATIONS

Certifications

• Front Desk Check-in & Check-out.(TYPSY)

• Introduction to Front Office.(TYPSY)

• Effective Communication with Staff.(TYPSY)

• Leading and Motivating teams.(TYPSY)

• Interacting with Customer/Guest.(TYPSY)

PERSONAL SKILLS

Personal Skills

• Multi Tasking

• Product Promotion

• Strong Communication

• Team Work

• Customer Service

• Good Listener

• Leadership Skills

• High Energy Level

Contact this candidate