ROSALINA

STURGES

ad4m06@r.postjobfree.com

720-***-****

Denver, CO 80203

Seeking a career to demonstrate my wealth of knowledge and experience. Detail-oriented team player with strong organizatinal skills. PROFESSIONAL SUMMARY

United Ground Express - Lead Cabin Appearance Agent Denver, CO • 03/2023 - 03/2024

Supervise and direct 5 to 6 agents. Greet Aircraft at the gate upon arrival. Complete security check of aircraft. Check agents overall performance on each aircraft and direct them as to what else needs to be done. Log in the agents performances. Security check and clean flight deck. Pick up trash and organize magazines. Clean lavatories, vacuum, and wipe seats and trays. Obtain supplies needed for agents to work with.

Menzies Aviation/Frontier Airlines - Ticket Agent/Greeter/Bag Machine Operator

Denver, CO • 09/2022 - 03/2023

Maintained up to date knowledge of airlines policies and procedures. Greet passengers and built a rapport. Issue tickets, make reservations, cancel reservations and rebook a new reservation. Check baggage, advise of weight limit, process credit card transaction securely. Verify passengers identification and travel documents, print gate passes, bag tags, and boarding passes.

Swissport/Spirit Airlines - Ticket Agent

Denver, CO • 03/2022 - 08/2022

Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Verified passenger identification and processed required travel documents for smooth boarding procedures. Used computerized ticketing systems to process ticket orders accurately and securely. Process credit card transactions securely. Rebook and cancel reservations. Make new reservations. Adhere to weight restrictions for baggage. Print bag tags, guest passes, boarding tickets. Adhere to all TSA and Airport regulations Santander Consumer USA - Non-Collateral Specialist/Customer Service Representative

Centennial, CO • 11/2011 - 09/2018

Initiate outbound calls to resolve overall delinquency. Answered constant flow of customer calls with minimal wait times. Attempt to collect from clients that no longer have our collateral due to repossession or surrender. Negotiate a settlement or payoff, set up WORK HISTORY

Typing, 10 Key, data entry,

communication and organizational

skills.

SKILLS

Barnes Business College

Lakewood, CO • 09/1985

Office Specialist Certificate

Hinkley High School

Aurora, CO • 01/1983

High School Diploma

EDUCATION

Dental Assisting

CERTIFICATIONS

payment plans, and process credit card transactions securely. Follow all FDCPA regulations. Answer incoming customer service calls and assist. Earned a certificate with Colorado School of Dental Assisting. DENTAL ASSISTANT

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