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Customer Service Relations

Location:
Rockford, IL
Salary:
Negotiable
Posted:
March 27, 2024

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Resume:

Sharon Renee’ Jackson

**** *** ******, *** *****

Rockford, Illinois 61104

779-***-**** –ad4lzm@r.postjobfree.com

Objective

25+ years of successful insurance underwriting, lines of authority including but not limited to Property/Casualty, Workers Compensation and Professional Errors and Omissions. Exceptional negotiation skills. Great communicator with a strong sense of responsibility and business priority.

Experience

Licensed Insurance Producer

Allstate, Loves Park, IL

October 2015 – Present

Establish customer relations, follow-up with customers as needed

Provide prompt, accurate and friendly customer service

Educate and advise customers on policy coverages and options

Review process to locate and determine customer’s needs

Assist and educate the customer with filing claims and understanding the process

Senior Underwriter

Northern Illinois Underwriters, Rockford, IL

May 2013 –October 2015

Analyze applications to determine acceptability

Price applicant accounts using delegated authority and according to company underwriting guidelines.

Work closely with territory managers to identify industry patterns and insurance changes in the market

Underwriter II

Monitor Liability Manager, LLC. A W.R. Berkley Company, Rolling Meadows, IL

August 2009 –May 2013

Review, negotiate, accept, or decline risk based on company guidelines

Gather market intelligence, understanding competitor’s product by maintaining familiarity with economic and legal factors that impact the department’s line of business

Collaborate with internal business units to identify trends and recommend strategic direction on assigned book

Involved in the purchase of reinsurance when required

Involved in the revising of new and renewal forms and endorsements

Lead Underwriter

ISBA Mutual Insurance Company (ISBA), Chicago, IL

June 1998 –September 2009

Review, negotiate, accept, or decline risk based on company guidelines

Involved in the revising of new and renewal forms and endorsements

Assist VP of Underwriting with creating, revising, and implementing underwriting guidelines and procedures

Approve cancellations, change endorsements and rescissions for processing by underwriting assistances.

Provide documentation to the underwriting Board of Directors when an insured or new applicant is challenging the company’s decision to decline, rescind or non-renew coverage

Conduct client file audit reviews

Education

George Westinghouse Career Academy, Chicago, IL

June1979

Certifications

Property / Casualty Insurance License, 2017



Contact this candidate