Customer Service Relations
Resume:
Sharon Renee’ Jackson
Rockford, Illinois 61104
779-***-**** –****************@*****.***
Objective
25+ years of successful insurance underwriting, lines of authority including but not limited to Property/Casualty, Workers Compensation and Professional Errors and Omissions. Exceptional negotiation skills. Great communicator with a strong sense of responsibility and business priority.
Experience
Licensed Insurance Producer
Allstate, Loves Park, IL
October 2015 – Present
Establish customer relations, follow-up with customers as needed
Provide prompt, accurate and friendly customer service
Educate and advise customers on policy coverages and options
Review process to locate and determine customer’s needs
Assist and educate the customer with filing claims and understanding the process
Senior Underwriter
Northern Illinois Underwriters, Rockford, IL
May 2013 –October 2015
Analyze applications to determine acceptability
Price applicant accounts using delegated authority and according to company underwriting guidelines.
Work closely with territory managers to identify industry patterns and insurance changes in the market
Underwriter II
Monitor Liability Manager, LLC. A W.R. Berkley Company, Rolling Meadows, IL
August 2009 –May 2013
Review, negotiate, accept, or decline risk based on company guidelines
Gather market intelligence, understanding competitor’s product by maintaining familiarity with economic and legal factors that impact the department’s line of business
Collaborate with internal business units to identify trends and recommend strategic direction on assigned book
Involved in the purchase of reinsurance when required
Involved in the revising of new and renewal forms and endorsements
Lead Underwriter
ISBA Mutual Insurance Company (ISBA), Chicago, IL
June 1998 –September 2009
Review, negotiate, accept, or decline risk based on company guidelines
Involved in the revising of new and renewal forms and endorsements
Assist VP of Underwriting with creating, revising, and implementing underwriting guidelines and procedures
Approve cancellations, change endorsements and rescissions for processing by underwriting assistances.
Provide documentation to the underwriting Board of Directors when an insured or new applicant is challenging the company’s decision to decline, rescind or non-renew coverage
Conduct client file audit reviews
Education
George Westinghouse Career Academy, Chicago, IL
June1979
Certifications
Property / Casualty Insurance License, 2017
Contact this candidate