Aman Said

617-***-****

ad4lzg@r.postjobfree.com

PROFILE High achieving and results driven leader with 20+ years of experience in Operations Management and System Administration. Proven experience leading both small and large teams. Highly adaptable and self motivated. Always an excellent communicator.

EMPLOYMENT HISTORY

Mar 2022 – Present Owner & Operator, Dallol LLC. Boston, MA

• Consulting small and mid-size businesses on all aspect of their IT needs.

• Provided maintenance and support for desktop and laptop computers for small and mid-size companies

• Designed configured small businesses networks.

• Designed installed, maintained, repaired equipment and software for the business operations.

• Created Risk management and security Policies for small business.

• Provided end user support in hardware and software problems.

• Provided azure active directory for on boarding, 2FA, and access control

• Provided multiple remote access tools to assist end users remotly like LogMeIn, Connect Wise, Bomgar, and TeamViewer Jan 2015 — Mar 2022 Network & System Administrator, Emerson Swan, Inc. Randolph, MA

• Established and maintained CISCO Network LAN configuration.

• Provided MDM configuration and troubleshooting for mobile devices.

• Created IT budgets and reports for senior management.

• Served as first point of contact for all system and network emergencies.

• Implemented updates and new systems rollouts for all branches and end users.

Jan 2014 – Jan 2015 Network & System Engineer, Fidess LLC. Burlington, MA

• Provided technical support and troubleshooting at network level for WAN/LAN connectivity, routers, and firewalls.

• Configured users in Microsoft Domain Environment.

• Implemented basic remote access, VPN, and terminal service solutions.

• Monitored and managed system alerts.

• Provided disaster recovery solutions.

• Scanned PCs to assess integrity from malware and viruses.

• Maintained constant contact with customers on progression of service tickets.

Apr 2010 – Jan 2011 U.S. Operation Manager & Administration, OTRS Inc. Cupertino, CA

• Managed finances and planning for

US operations.

• Provided analysis of operational and financial closing and reporting for management team.

• Defined and developed financial and business analysis models to track performance toward goals and to analyze new business proposals in support of corporate objectives.

• Organized the review, definition and implementation overall operations, human resources, and support services processes

(workflows) and procedures worldwide.

Apr 2004 — Nov 2008 Operations Manager, Best of Boston / Boston Coach Boston, MA

• Organized, scheduled and executed the logistics of all corporate events.

• Organized and managed over 240 employees and coordinators on different event sites to provide excellent service to corporate clients.

• Nourished and maintained strong and successful client relationships.

• Scheduled employees in accordance with business need to maintain maximum utilization of staff.

EDUCATION

May 2025 Master of Science in Information Technology, Northeastern University Boston, MA Oct 2013 Cisco Certified Network Associate (CCNA), Network Technology Academy Institute Certification #415764020657HLWM Malden, MA

Sep 2013 Bachelor of Science in Information Technology, Northeastern University Boston, MA SKILL: MSP Management, SLA Management, People Development, Strategy Alignment, Communication, Delegation, Employee Supervision, Training & Development, Recruitment, Performance Management, Operational Excellence, Systems Optimization, Planning, Budgeting, Problem Solving, Risk Management, Leadership, IT Management, 2FA, Azure, Office 365, SharePoint, One Drive, Teams, Windows Server, Active Directory, Backups, Data Recovery, Print Services, VMWare, MDM, VPN, Firewall, etc.