Customer Service Quality Control
Resume:
Jackie Phillips Correa
Professional Summary
Structured Laboratory Technician with over 25 years of acquired experience in various laboratory environments.
Hardworking and passionate job seeker. Ready to help team achieve company goals.
Recognized for performing laboratory tests and procedures with attention to detail, optimum quality, and expedience. A successful team and individual trainer with excellent leadership, communication, time management, organizational, problem solving, and customer service skills; management experience. Energetic and self-motivated team player that thrives in both independent and collaborative work environment.
Work History
Texas Dept. of Agriculture - Lab Tech
1500 Research Suite B100
College Station, TX
03/2020 - 07/2023
Collaborated with Extraction lab lead and other departments to prepare samples for complex analysis.
Adhered to laboratory safety procedures to maintain compliance with quality control standards, tidy and organized laboratory environment for accurate test results.
Performed testing and quality control using approved laboratory procedures and instrumentation. Maintained documentation on tests performed in lab.
Inspected laboratory equipment to maintain good working condition for optimal results.
Oversaw items in inventory and reordered before supplies diminished.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Prepared reagents and solutions following standard laboratory formulas and procedures.
Performed daily housekeeping in lab/work area, sweeping, moping, and disposing for trash.
Fujifilm Diosynth Biotechnology - Media lab Tech II
100 Discovery Dr. #200
College Station, TX
03/2017 - 11/2017
Planned, prepared, and oversaw media/buffer prep scheduling according to strict quality standards.
Operate processing equipment including autoclaves and pressurized tanks per procedure and report any issues.
Prepare items to be sterilized, placing items in appropriate size autoclave bags.
Prepare media in Bio Safety Cabinet using strict aseptic techniques.
Interact internal departments to improve safety, maintenance, efficiency, and productivity.
Implement department SOPs, quality compliance GMPs, GXPs, GLPs, and other established procedures.
Performed daily housekeeping in lab/work area, sweeping, moping, and disposing for trash.
Altran Financial - Customer Service Debt Collector
Bryan, TX (Closed)
11/2016 - 03/2017
Entered client details and notes into system for interdepartmental access and review.
Responded to customer inquiries and provided detailed account information.
Developed strong relationships with customers to foster timely payments and account resolution.
Energy Laboratories, Inc - Radiochemistry Lab Analyst
College Station, TX (Closed)
1120 South 27th St.
Billings MT 59101
12/2014 - 10/2016
Facilitate daily operations of Radiation Chemistry Lab, maintain, and conduct daily calibration of analytical instruments.
Perform verification of balances and pipettes. Quarterly calibration on analytical dispensers
Tests performed EPA 903.0 Alpha-Emitting Radium Isotopes, EPA 909.0 M Pb 210.
Cross trained to perform EPA As/Se 3114/7062, EPA Hg 245/7470A, HC-OG-1664-W EPA, Standard Method SM5240 TSS & TDS. Soil lab Prep samples for Exchangeable Acidity, pH/1:1, P-S-EDTA.
Conduct inventory of all labs supply in storage building and in lab areas, Submit inventory sheet to project manager.
Safety/Radiation Officer for 8 months, perform radiation surveys, conduct monthly radiation and safety training.
Performed daily housekeeping in lab/work area, sweeping, moping, and disposing for trash.
Army Oil Analysis Program -Clerk, Assistant Manager, Manager
Bldg. 625 (Closed)
Fort Irwin, CA
06/1989 - 01/2014
Clerk
Point of contact for customers or suppliers via email, phone or in person.
Contact customers via email or phone if any information on 2026 paperwork submitted with sample needs to be verified such as VIN#, serial # Vehicle mileage, Customer address and contact information.
Contact customers via email or phone regarding the test results.
Organizing filing systems and updating office databases.
Processing invoices, tracking receipts, inputting expenses and other basic bookkeeping tasks.
Keep track of office inventory and lab supplies on hand, order items when needed. Rotate stock with expiration dates.
Operate and maintain office equipment like printers, fax machine and label maker.
Asst. Manager/Manager
Supervised day-to-day operations to meet performance, quality, and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Maintain, troubleshoot and calibration of analytical instruments. AAS, AES, Viscometer, Aqua-tester, Automated TBN/TAN.
Enter analytical test results into LIMS system, and evaluation of analytical data. Import and Export of analytical data to supporting labs via email and updated LIMS system.
Conduct weekly safety and hazardous waste classes and weekly inspection of facility. Improved safety procedures to create safe working conditions for workers.
Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.
Generate weekly workload reports for customers and status reports of equipment for customers.
Generated weekly and monthly status reports for helpful progress tracking. Developed and maintained project documentation for reliable records.
Performed daily housekeeping in lab/work area, sweeping, moping, and disposing for trash.
Affiliations
Member in the Georgia Alpha Chapter of the Delta Epsilon Tau National Honor Society
Additional Information
DOD Secret Clearance (03/19/2009 to 01/31/2014) SF86 Format
Licensed Massage Therapist (02/01/2008 to 07/31/2008)
Public Notary State of California (11/10/2006 to 11/09/2010)
Hazardous Material/Waste Handling Training (DOD) Environmental Awareness Training (DOD)
ad4lx3@r.postjobfree.com
Bryan, TX 77803
www.Linkedin.com/in/jackie-correa-66030477
Skills
Microsoft Word, Excel, and Outlook.
Sample Preparation and Analysis
Sterile Procedures and Techniques
Inventory Control
Document Processing
Work Planning and Prioritization
Verbal and Written Communication
Hazardous Waste and Disposal
Laboratory Information Systems (LIMS)
Current Good Manufacturing Practices (CGMP)
Data Analysis and Documentation
Online Data Entry
Education
05/2019
Ashworth College, CRCST
Online
Sterile Processing Technician (IAHCSMM)
06/2007
West Coast College
Victorville, CA
Licensed Massage Therapist
10/2003
University of CA San Diego
Diego
Occupational Safety and Health Training OSHA 30 hour. Certificate # 900026891
Professional References:
James (Jack) Burn PhD, Physical Scientist
US Environmental Protection Agency
USEPA-NAREL
Email: ad4lx3@r.postjobfree.com
Cell: 832-***-****
Roberto A. Marin PhD, Chemistry
Email: ad4lx3@r.postjobfree.com
Cell#:979-***-****
Barbara Sparkman
Email: ad4lx3@r.postjobfree.com
Cell# 979-***-****
Twanda Reed
Email: ad4lx3@r.postjobfree.com
Cell#: 979-***-****
.
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