Richard Ferroli

*** ****** * ****** ** ***** 941-***-**** ad4lwi@r.postjobfree.com

Objective

Establish new position in the Florida market.

Experience

Webuyanycar.com 01/2020-present

**** *****gate Blvd, Sarasota FL34234

Supervisor George Bryant

Assistant Area manager / Branch Manager

Duties: Telephone response to online leads and call-in customers. Greet Customers in branch, follow process and procedures to purchase vehicle. Inspect vehicle for damages. Communicate with headquarters on pricing, complete paperwork and prep vehicle for transport. Phone follow up on every customer to assure satisfaction, as we all strive for a 5-Star review. Assist other branch managers with any process or procedure questions. Lead group morning calls to all branch managers in my area twice weekly. These calls are informational learning opportunities for other branch managers. Train new employees on process and procedures of buying vehicles for our company.

Caliber Collision of Bradenton 6/2019 – 11/2019

2503 1st St. Bradenton, FL 34208

Supervisor: Matt Albright

Service Advisor

Duties: Greet walk in appointments, write preliminary estimates, write supplements to estimates, create repair plan, call/text customer updates, follow vehicle through repair plan to completion, quality check completed repairs prior to delivery. Follow up with customer to assure complete satisfaction

Key Collision of Keene 4/2017 – 3/2019

451 Winchester St, Keene, NH 03431 Supervisor: David Roy 603-***-****

Production Manager / Estimator

Duties: Manage weekly/monthly production schedules, assign labor, negotiate labor times with insurance adjusters, oversee and manage vendor assignments, order parts, supervise parts department, write shop estimates, create repair plans, quality control inspections with technicians.

Key Collision of Nashua 11/2013 – 4/2017

5 State St. Nashua, NH 03063

Supervisor: David Roy 603-***-****

Estimator / Customer Service

Duties: Set-up estimate appointments, write preliminary estimates, write DFR estimates, create repair plan, set-up customer contact updates, follow vehicle through repair plan to completion, review completed repairs before delivery to customer. Follow up by phone to assure complete satisfaction.

Rainbow International of Northern New England 01/2010 - 10/2013

Portland, ME and Fitchburg, MA

Supervisor: Jeff Pace 978-***-****

Project Manager / Estimator

Duties: Write estimates of property damage for insurance company review, negotiate terms, monitor entire demolition, cleaning and restoration process. Manage and supervise other active claims. Supervise and coordinate rebuild of properties or remediation projects.

Regal Maintenance Systems 1984-2009

Bellingham, Massachusetts 603-***-****

Owner Operator Commercial / Residential Flooring & Cleaning Company

Duties: Sales, installation, maintenance of commercial and residential flooring. Commercial Cleaning of office buildings. Work with facilities manager on vendor coordination. Custom renovation projects including kitchens, bathrooms, wall and trim replacement. Work with customers on painting choices as well as lighting upgrades.

Education

· Hanover High School Hanover, Massachusetts

· Massasoit Community College Brockton, Massachusetts

· Associates in Business Administration

Licenses and Certifications

NH Property and Casualty adjuster, License # 2331590

I-Car Platinum Estimator

CCC One

IICRC Master Water & Fire Restorer #140172

Certified Pergo Installer

OSHA -10

S/P 2 Certification

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