MICHAEL JOSEPH

******, Dar Es Salaam Tanzania +255********* ad4lqc@r.postjobfree.com www: https://server.halabtech.com/

Summary

Quick-working Computer Repair Technician with extensive understanding of software installations and updates. Committed to cost-effective and transparent maintenance. Fantastic at hardware repairs and providing excellent customer service. Knowledgeable Computer Repair Technician with more than 4 years of experience. Extensive. understanding of fantastic client services and installations. Successful at modern diagnostic and adept at modern coding techniques. Capable computer repair and software installation experienced helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

•Security Issues Troubleshooting

•Hardware and Software Installation

•Microsoft Certified Solutions Assistant

•Software Installation

•Technical support

•System Upgrades

•Software Diagnostics

•Hardware Testing

•Network configuration

•Technical Analysis

•Operating System installation

•Hardware Repair

•Software Licensing

•Mobile Device Repair

•Data Recovery

•Issue Diagnosis and Resolution

•Computer Configurations

•IT Security Management

•Apple iOS

Skills

•Analytical Thinking

•System Diagnostics

•Installation and Repair

•Relationship Building

•Issue tracking

•Software Updates

•Software Repair

•Remote support

•Interpersonal Skills

•Analytical Skills

•Problem-Solving

•Educating Customers

•Router installation and Optimization

•Decision-Making

•Excellent Communication

•Interpersonal communication

•System Repair

•Battery Replacement

Experience

Computer Repair Technician 01/2018 to Current:

Maxmall computer Dar Es Salaam, Tanzania

•Assessed computer performance issues to identify mot cause of problems.

•Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards. Replaced defective parts on customers' computers in a timely ma manner

•Upgraded existing systems with more powerful components when necessary.

•Resolved printer issues by troubleshooting drivers or replacing faulty parts.

•Performed virus scans and malware removal on customer computers.

•Provided technical support for customers with both hardware and software related questions.

•Installed operating systems and applications software on customer computers.

•Educated customers on Software program use and at-home maintenance.

•Built custom desktop systems according to customer s specifications.

•Checked in computers and performed diagnostics for repair.

•Provided remote technical support via phone or online chat services.

•Removed malfunctioning components and replaced with new or refurbished parts.

•Installed new systems and components according to service orders and manufacturer instructions.

•Assessed and identified issues and quickly resolved to restore functionality.

•Streamlined preventive maintenance repair pair processes to support timely completion.

•Answered customer service calls and resolved issues quickly to return machines to operational status.

•Offered repair or service options to help customers make decisions.

•Inspected, tested and troubleshot smartphones and tablets.

•Diagnosed hardware issues with mobile devices and replaced defective components when necessary.

•Provided mobile device technical support to customers over the phone and in person.

•Performed system updates on mobile devices, including software installation and data backup and restoration Installed, set up and repaired devices and system components.

•Maintained up-to-date knowledge of new technologies available from Apple.

•Installed and performed minor repairs to hardware, software or peripheral equipment.

•Provided technical support to customers with Linux-related issues via telephone, email, and chat

•Installed new hardware components such as processors, memory modules, hard drives.

•Analyzed system requirements and developed detailed specifications for hardware, software, and network configurations.

•Provided technical support to users with regard to computer applications and programs.

•Troubleshot and resolved problems with programs and systems

•Troubleshot program and system malfunctions to restore normal functioning

•Tested, maintained and monitored computer programs and systems.

•Installed and configured new Apple computers according to customer specifications.

•Provided support for iOS devices such as iPhones and iPads regarding configuration changes or application installation and removal.

•Analyzed system logs to identify potential areas of improvement or security risks

•Maintained positive working relationship with fellow staff and management.

•Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.

•Installed new software updates on customer's mobile phones.

•Resolved software compatibility issues between different platforms.

Education and Training

Information Technology

VETA

Secondary Education

Hekima Upland Academic Centre

Activities and Honors

Dar Es Salaam Dar Es Salaam

•Reduced downtime for clients by diagnosing and resolving hardware and software Issues promptly.

Accomplishments

Increased company revenue with upselling of additional services and producties

Certifications

•Certification of professional achievement in software solving

Swahili: First language

Languages

English: B1

Intermediate (B1)

References available up request

References

Contact this candidate