Business Analyst Customer Service

DEREK J. SOSKY

***** ***** **** *, ****, WA ***** ********@*****.***

March 13,2024

To Hiring Manager

Dear Hiring Manager

Thank you for taking the time to review my resume. I wanted to give you additional information on my gap in employment. Shortly after I was laid off from Freedom Mortgage, we found out my mother-in- Law was ill and needed additional care. We moved my mother-in-law in with us and I began taking care of her. As of recently the care she needs is now beyond my scope and I am ready to get back to doing what I have loved doing for 20 plus years. I am motivated and ready to get back into the daily grind of mortgages, title and escrow. I appreciate you taking the time to review my resume and I look forward to speaking with you soon.

Sincerely,

Derek J. Sosky

2

DEREK

SOSKY

52249 Woods Lane E Ford WA 99013 / 509-***-**** / ********@*****.*** Skills Summary

• Microsoft Excel

• Microsoft Word

• ENMS

• Lakewood

• BPM

• Encompass

Education

• ITT Technical Institute, Rancho Cordova, CA 9/2012-6/2014 Associate degree in Drafting and Design Technology

• Victor Valley High School, Victorville, CA 9/95-6/99 Major-General Education

Experience

Freedom Mortgage 7/2020- 8/2022

Client UW Specialist/Business Analyst

• Assist Mortgage Brokers with their UW conditions.

• Review all items submitted by Broker to UW prior to UW review for accuracy and completeness.

• Input all fees into system and update as needed.

• Review Prelims

• Review Appraisals

• Review Sales/Processor calls

• Determine root cause of escalations/issues.

• Audit files.

Provisional Staffing & Recruiting – Banner Bank 06/03/2016-7/2020(Nov 2016 Switched to full time Banner Bank Employee)

Order Out Desk / Loan Processor Assistant

• Ordered Title and Escrow, Flood, Appraisal

• Reviewed Prelims ordered payoffs.

• Obtain FHA case numbers and VA case numbers and Certificate of Eligibility

• VVOE and WVOE, EOI, HOA Documents, and Condo Documents

• Help Sr Processor obtain title corrections, appraisal corrections.

• Order 1004D.

3

Provisional Staffing & Recruiting – Banner Bank 11/2015-12/2015 Customer Service – Back Office

• Process transactions from AWB to Banner and Banner to AWB accounts. Provisional Staffing & Recruiting - Umpqua Bank 04/28/2015-09/30/2015 Open Order Desk

• Ordered Title and Escrow, Flood, Appraisal

• Reviewed Prelims ordered payoffs.

First American Title/Trusted Reverse Transactions, Roseville, CA Admin Assistant 11/24/2008 - 7/13/2012

• Running and maintaining all reports for management

• Processing Recording packages to be sent out to recording.

• Order supplies and make sure office has adequate supplies.

• Disbursements, Customer Service, Client Relations

• Assist in day-to-day activities anywhere I can to help my teammates. Alliance Reverse/All Reverse Transactions, Roseville, CA 8/27/2005-7/30/2008 Escrow Assistant

• Recording Specialist

• Recording Clerk

• Reviewed Recording Packages to go to the county. First American Title Insurance Company, Roseville CA 3/2004 - 5/2005 Receptionist

• Answered multi-phone lines.

• Assisted Customers in getting to the right person.

• Input Recording numbers into the files.

Additional Information

Umpire for Fastpitch Softball for local schools and tournament organizations. Volunteer Coach Reardan High School Softball 2022 Season

Contact this candidate