Bhagyavathi Vadla

***** ********* ****, ********* **:2062

Temecula, CA

Pin: 92591

Mobile: 760-***-**** Email: ad4lic@r.postjobfree.com

SUMMARY

To employ my knowledge and experience with the intention of securing a professional career, utilizing my skills for the growth of my organization, which in turn provides an environment where ethics and talent reign supreme, leading to professional and personal growth.

SKILLS

Good communication and Presentation skills

Adaptability to change

Analytical thinking

Customer oriented

Planning and organizing

Developing and coaching others.

Building relationships

PERSONAL INFORMATION

Husband’s Name: Vasudeva kumar Pramidala

Date of Birth: 28th Oct, 1988

Marital Status: Married

Languages Known: English, Hindi & Telugu

Nationality: Indian

WORK HISTORY

8/2021 to 01/2024 Senior Associate, Wipro –Hyderabad

Ensured accurate and timely completion of transactions to meet and exceed client service level agreements.

Ability to analyze and process transactions within the stipulated time.

Ability to work in multiple and special queues.

Preserved confidentiality of all files.

Consistently exceeded production and quality standards and have always met the quality and productivity goals.

Assisted and aided management with providing mentoring and training to new employees of the team.

Publishing reports and dashboards related to the inventory and quality of the team.

Identified and resolved both regular and non-routine issues

Review audit results weekly, correcting errors in the processing system within designated timeframe.

Participate in all training sessions as recommended to remain current on all departmental policies and procedures

02/2017 to 04/2020 Abroad student Education Consultant

VR Education Consultancy – Hyderabad

Professional student counseling for overseas education.

Counsel students regarding educational issues such as source and program selection, class scheduling, school adjustment, truancy, study habits and career planning.

Meet with parents and guardians to discuss their children progress and determine their priorities of their children and their resource needs.

Visa advise and processing and responsible for student’s Pre-Departure and Post-Arrival arrangements with assistance.

Professional guidance for Financial Aid and Scholarship eligible students.

Organize various committees, workshops and conferences to promote social and intellectual welfare of the students.

05/2011 to 11/2012 Process Associate - Operations

Google India private Limited – Hyderabad

Take up the required market and collateral images research as per the requirements of the clients.

Worked on 2D and #d buildings for the USA and map by using Ocean Atlas software.

Work closely with the marketers in the USA to get the required work done.

Responsible as a mentor for new researchers.

08/2009 to 10/2010 Customer Support Associate-Telecom Service

Mahindra Satyam – Hyderabad

Handling inbound call flow process as per the KPI’s.

Identify customer needs to clarify information, research every issue and provide solutions or alternatives.

Work closely with the marketers in the USA to get the required work done.

Ability to multi-task, set priorities and manage time effectively on a daily basis.

Keep records of all conversations in our call center database in a comprehensible way.

EDUCATION QUALIFICATION

2013 Master of Business Administration

Osmania University, Hyderabad

2009

Bachelor of Commerce

Osmania University, Hyderabad

2006

Board of Intermediate Education

Pragathi Junior College, Hyderabad

2004

Board of Secondary Education

St Ann’s High School, Hyderabad

INTERESTS

Arts, Crafts & Travelling

Yoga, Gym and dance

Cooking

DATE :

PLACE : Bhagyavathi Vadla

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