Robert Jackson

Orange County, California, United States

ad4lhp@r.postjobfree.com 949-***-****

linkedin.com/in/robert-jackson-2582bb191

Summary

I am resourceful, resilient, team player, who is focused, problem solving, and who has a proven record of increasing sales and productivity.

Experience

Assistant Manager

Rite Aid Pharmacy

Aug 2023 - Dec 2023 (5 months)

Open and closed Store, Received vendor products and our trucks weekly. Assisted with all manager duties when manager was not available, cashier, customer service. Only left due to filed chapter 11, closer of store

Operations Manager

CVS Health

Apr 2021 - Aug 2023 (2 years 5 months)

Successfully manage, mentor, and train 30 employees in "upselling" techniques in order grow store dollar volume. Managed store in Managers absence. Took the store from #5 to #1 in orange county in first 60 days by intense focused customer service training with all employees. Handled all cash deposits. Counsel staff on overages and shortages. Overseen delivery, from Corporate warehouse and vendors. Ensured that all products were in the right place, at the right time, at the correct price.

Customer Service Lead/ Sales Representative

The Hertz Corporation

Mar 2014 - Apr 2020 (6 years 2 months)

Managed, trained, coached and motivated Customer Service and Sale Representatives and Instant Return Agents.

Increased sales by 24 % via new efficiency techniques and problem solving. Improved customer satisfaction though on going training of Customer Service Representatives. Maximized team effectiveness and customer service by being proactive and resourceful.

Education

Penn State University

Bachelor of Business Administration, Marketing/Marketing Management, General 1999 - 2011

Skills

Customer Loyalty • Customer Service • Customer Service Representatives • Customer Satisfaction • Sales Management • Employee Training • Team Effectiveness • Business Strategy • Team