Human Resources Store Manager

STEVE

ROBINSON

270-***-****

*****************@*****.***

Lawrenceburg, Kentucky 40342

EXPERIENCE

Store Manager, Kroger Co., Nov 1997 - Mar 2024, Lawrenceburg, Ky Achieve company business goals, such as sales, in stock, and customer satisfaction. Our store achieved over 200% bonus for the year.

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I lead our safety team, Human Resources, Food Safety and our promise team,they out achieved our district

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Addressed and resolved escalated customer complaints and worked to restore satisfaction. I could solve 99% of customer complaints.

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• I enjoyed making customers happy and make them want to return.

• Managed inventory audits, financial reconciliations and sales reporting

• I have over 30 years of customer service and retail experience

• from 2006 to 2008 I worked in a wine and spirit Kroger store EDUCATION

Bachelor of Science (B.S.): Business management with an emphasis in marketing

Campbellsville University, Campbellsville Kentucky, May 1997 Bachelor of Science (B.S.): Business management with the emphasis in marketing

Western Kentucky, Glasgow Kentucky, Mar 1995

COMMUNITY SERVICE

I have volunteer for the past nine years to city of Springfield Little League program

I have volunteer coaching for several travel teams I have volunteered to coach basketball for Saint Dominic elementary school for four years

I have volunteer to serve on St. Dominic finance committee. I have served on the city of Springfield Renaissance committee SKILLS

I am certified by the national

registry of food safety

professionals

• • I am certified in first aid and CPR

I am trained in alcohol and

tobacco sales

• • I am OSHA certified

I have been trained in the areas of

diversity, inclusion, and

unconscious bias

• I am certified in code, Adam an

active shooter

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I was responsible for on boarding

retention and develop talent

•

management

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