Customer Service Accounts Payable
Resume:
Rae Vieira
Myrtle Beach, SC *9588
***********@*****.***
ANALYSIS OF SKILLS/EXPERIENCE
CAPABILITIES
Provide leadership, guidance and administrative direction in the development of services as it relates to the hospitality and customer service industry.
Ability to expand and develop direct report managerial skills through delegation and accountability.
Administer the documentation and personnel support for disciplinary actions and grievances, as well as performance evaluations.
Monitor customer/client satisfaction.
Ability to prepare clear, concise and informative reports containing findings, conclusions and recommendations.
Provide guidance and expertise in resolving issues relating to staffing, training and utilization of departmental resources.
COMMUNICATIONS
Extensive contact with marketing representatives in the field.
Diplomatic relations with wholesale consumers.
Conscientious follow-up and follow-through with consumer problems.
Independent correspondence with consumers and field representatives.
Enthusiastic interpersonal relations.
ADMINISTRATIVE EXPERIENCE
Responsible for efficient office management.
Arrange sales/audio-visual presentations locally and out of state.
Coordinate schedules of firm's officers.
National and international travel arrangements.
Analyze financial payment schedules and chart monthly reports.
Schedule meetings and calendar maintenance.
Accounts receivable inclusive of preparing invoice progress narratives.
Accounts payable, preparing computerized checks for signature and mail.
Claims analyst for military medical benefits
Phone support with heavy customer service.
Provide administrative support for associate consultant and training for additional support.
EDUCATION
Graduate of McCarthy Business Institute
Secretarial Sciences
Rochester Institute of Technology
Administrative Business Management
WORK HISTORY
2014 – 2022
Blue Cross/Blue Shield – Customer Service/Claims Analyst
for Tricare Services, Military Benefits
2012 – 2013
Sutherland Global Services – Customer Service Agent for AT&T Communications
2005 – 2010
Virtu Progressive Restaurant Development – Administrative
Assistant
1998 – 2002
K. Dougherty Inc. – Personal Assistant
1994 – 1998
Hospitality Marketing Systems – Promotional Sales Manager
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