Rae Vieira

*** ********* ****

Myrtle Beach, SC *9588

585-***-****

ad4lfm@r.postjobfree.com

ANALYSIS OF SKILLS/EXPERIENCE

CAPABILITIES

Provide leadership, guidance and administrative direction in the development of services as it relates to the hospitality and customer service industry.

Ability to expand and develop direct report managerial skills through delegation and accountability.

Administer the documentation and personnel support for disciplinary actions and grievances, as well as performance evaluations.

Monitor customer/client satisfaction.

Ability to prepare clear, concise and informative reports containing findings, conclusions and recommendations.

Provide guidance and expertise in resolving issues relating to staffing, training and utilization of departmental resources.

COMMUNICATIONS

Extensive contact with marketing representatives in the field.

Diplomatic relations with wholesale consumers.

Conscientious follow-up and follow-through with consumer problems.

Independent correspondence with consumers and field representatives.

Enthusiastic interpersonal relations.

ADMINISTRATIVE EXPERIENCE

Responsible for efficient office management.

Arrange sales/audio-visual presentations locally and out of state.

Coordinate schedules of firm's officers.

National and international travel arrangements.

Analyze financial payment schedules and chart monthly reports.

Schedule meetings and calendar maintenance.

Accounts receivable inclusive of preparing invoice progress narratives.

Accounts payable, preparing computerized checks for signature and mail.

Claims analyst for military medical benefits

Phone support with heavy customer service.

Provide administrative support for associate consultant and training for additional support.

EDUCATION

Graduate of McCarthy Business Institute

Secretarial Sciences

Rochester Institute of Technology

Administrative Business Management

WORK HISTORY

2014 – 2022

Blue Cross/Blue Shield – Customer Service/Claims Analyst

for Tricare Services, Military Benefits

2012 – 2013

Sutherland Global Services – Customer Service Agent for AT&T Communications

2005 – 2010

Virtu Progressive Restaurant Development – Administrative

Assistant

1998 – 2002

K. Dougherty Inc. – Personal Assistant

1994 – 1998

Hospitality Marketing Systems – Promotional Sales Manager

Contact this candidate