Customer Service Project Manager
Resume:
Shahariah Grimsley
Project Manager - Security Finance
West Monroe, LA 71292
***********@*****.***
Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build customer loyalty for your company. Willing to relocate: Anywhere
Work Experience
Branch Manager/Loan Officer
Security Finance - Bastrop, LA
September 2018 to Present
Responsibilities:
* Assist the Retail Store Manager in planning and implementing strategies to attract customers
* Coordinate daily customer service operations (e.g. sales processes, orders and payments)
* Track the progress of weekly, monthly, quarterly and annual objectives
* Monitor and maintain store inventory
* Evaluate employee performance and identify hiring and training needs
* Supervise and motivate staff to perform their best
* Coach and support new and existing Sales Associates
* Monitor retail operating costs, budgets and resources
* Suggest sales training programs and techniques
* Communicate with clients and evaluate their needs
* Analyze consumer behavior and adjust product positioning
* Handle complaints from customers
* Research emerging products and use information to update the store's merchandise Branch Manager
Courtesy Loans
November 2015 to August 2018
Responsibilities:
* Providing leadership and direction to all employees.
* Ensuring product quality and availability.
* Preparing and presenting employee reviews.
* Working closely with the store manager to lead staff.
* Overseeing retail inventory.
* Assisting customers whenever necessary.
* Organizing employee schedule.
* Ensuring that health, safety, and security rules are followed.
* Taking disciplinary action when necessary.
* Ensuring a consistent standard of customer service.
* Motivating employees and ensuring a focus on the mission. SSR II
CenturyLink - Monroe, LA
May 2015 to November 2015
SDR II/318-***-****
May 2015-November 2015
Responsibilities:
* Maintain documentation related to network configuration, network mapping, processes, and service records.
* Develop, implement and manage policies and procedures
* Prepare training plans for network administration, usage, and disaster recovery
* Assist Network Engineering with deployment of company LANs, WANs, Voice and wireless networks, including routers, hubs, switches, UPS, and other hardware Education
Grambling State University
May 2021
High School diploma
Hodge High School
May 2005
Skills
• training
• Management
• Inventory
• Sales
• Scheduling
• Disaster Recovery
• Network Administration
• Computer Networking
• Network engineering
• Product positioning
• LAN
• Process mapping
• WAN
• English
Certifications and Licenses
Driver's License
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