Shahariah Grimsley

Project Manager - Security Finance

West Monroe, LA 71292

ad4lfg@r.postjobfree.com

+1-318-***-****

Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build customer loyalty for your company. Willing to relocate: Anywhere

Work Experience

Branch Manager/Loan Officer

Security Finance - Bastrop, LA

September 2018 to Present

Responsibilities:

* Assist the Retail Store Manager in planning and implementing strategies to attract customers

* Coordinate daily customer service operations (e.g. sales processes, orders and payments)

* Track the progress of weekly, monthly, quarterly and annual objectives

* Monitor and maintain store inventory

* Evaluate employee performance and identify hiring and training needs

* Supervise and motivate staff to perform their best

* Coach and support new and existing Sales Associates

* Monitor retail operating costs, budgets and resources

* Suggest sales training programs and techniques

* Communicate with clients and evaluate their needs

* Analyze consumer behavior and adjust product positioning

* Handle complaints from customers

* Research emerging products and use information to update the store's merchandise Branch Manager

Courtesy Loans

November 2015 to August 2018

Responsibilities:

* Providing leadership and direction to all employees.

* Ensuring product quality and availability.

* Preparing and presenting employee reviews.

* Working closely with the store manager to lead staff.

* Overseeing retail inventory.

* Assisting customers whenever necessary.

* Organizing employee schedule.

* Ensuring that health, safety, and security rules are followed.

* Taking disciplinary action when necessary.

* Ensuring a consistent standard of customer service.

* Motivating employees and ensuring a focus on the mission. SSR II

CenturyLink - Monroe, LA

May 2015 to November 2015

SDR II/318-***-****

May 2015-November 2015

Responsibilities:

* Maintain documentation related to network configuration, network mapping, processes, and service records.

* Develop, implement and manage policies and procedures

* Prepare training plans for network administration, usage, and disaster recovery

* Assist Network Engineering with deployment of company LANs, WANs, Voice and wireless networks, including routers, hubs, switches, UPS, and other hardware Education

Grambling State University

May 2021

High School diploma

Hodge High School

May 2005

Skills

• training

• Management

• Inventory

• Sales

• Scheduling

• Disaster Recovery

• Network Administration

• Computer Networking

• Network engineering

• Product positioning

• LAN

• Process mapping

• WAN

• English

Certifications and Licenses

Driver's License

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