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Customer Service Mental Health

Location:
Lubbock, TX
Posted:
March 26, 2024

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Resume:

Melissa Miranda

Lubbock, TX *****

ad4lek@r.postjobfree.com

+1-806-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assignment Coordinator

Lubbock Private Defenders’ Office - Lubbock, TX

August 2022 to Present

• Assign counsel to indigent defendants from Lubbock County within 24 hours.

• Communicate effectively with court staff regarding assignments of counsel.

• Provide excellent customer service to attorneys regarding assignments of counsel. Legal Assistant

Craig, Terrill, Hale, & Grantham - Lubbock, TX

November 2021 to August 2022

Administrative tasks such as answering phones, responding to emails and greeting clients. Gathering documents, statements and evidence a lawyer will need for trial. Create drafts of legal documents.

Schedule meetings, interviews and appointments with clients, lawyers, and witnesses. E-file legal documents.

Case Manager

Texas Civil Commitment Center - Littlefield, TX

December 2020 to November 2021

Provide case management to 40 plus clients confined to the Texas Civil Commitment Center. Prepares and submits legal documents to court as required. Conducts office and home visits as required. Staffing monthly with clinical therapists to discuss progress of clients. Make recommendations to therapist concerning progress of clients in treatment. Maintain professionalism. Community Supervision Officer

Lubbock-Crosby County Community Supervision and Corrections - Lubbock County, TX August 2020 to November 2020

Monitors offenders’ compliance with terms and conditions of community supervision. Performs offender assessments by accurately identifying salient facts from the interview. Prepares supervision plans with offender relevant to behavior change. Makes appropriate referrals, reviews the offender’s progress and uses intermediate sanctions. Prepares and submits legal documents to the court as required. Conducts office visits and collateral contacts per department policies. Conducts field visits per department policies. Maintains accurate and orderly case files and updates records on each offender. Performs additional duties as assigned by superiors. Maintains professionalism. Follows departmental policies. Parole Officer I

Texas Department of Criminal Justice - Lubbock County, TX January 2019 to August 2020

Handles over 100+ full-cycle client supervision caseload per month. Suggest special community service rehabilitation programs to help further support offenders. .Ensures adherence to all legal requirements and performed 30+ office, home and employment visits per week. .Maintain organized offender records and documentation in compliance with department and legal standards. Coordinate and worked closely with law enforcement, social service agencies and mental health providers. Interpret data from various assessment tools to determine appropriate level of supervision. Serve as court liaison by attending court hearings and presenting reports and recommendations.

Build relationships with defendants and offenders, assessing living conditions and case background information

Mental Health Court Coordinator/Administrative Coordinator LUBBOCK COUNTY - Lubbock, TX

March 2018 to August 2018

Case Management of Mental Health Court Docket interacting with District Attorney's Office, Defense Attorney's, psychiatrists, and outside mental health agencies on a daily basis to schedule and create the courts' docket. Attend all mental health court hearings. Manage travel authorization forms/Travel expense forms for District Judges and County Court at Law Judges, along with court staff. Reconcile monthly credit card statements for District Judges and County Court at Law Judges, along with court staff. Provide excellent customer service to public.

Executive Assistant to the Director

Lubbock County-Court Administration - Lubbock, TX

October 2015 to March 2018

Assist director with administrative needs. Schedule and attend meetings with Director. Assist District Judges/County Court at Law Judges with administrative needs. Prepare/maintain all purchase orders for the Administrative Office of Court Administration. Reconcile all credit card purchases for court personnel on a monthly basis. Check Lubbock County jail roster for inmates that are eligible for personal recognizance bonds. If inmates are eligible, prepare proper bond paperwork to be reviewed and signed by Judge. Provide excellent customer service to public. Administrative Coordinator

Lubbock County Court Administration - Lubbock, TX

October 2008 to October 2015

Assist District Judges/County Court at Law Judges with administrative needs. Maintain all purchase orders for the Administrative Office of Court Administration. Reconcile all credit card purchases for court personnel on a monthly basis. Review Lubbock County jail roster on a daily basis for inmates that are eligible for personal recognizance bonds. If inmates eligible, prepare proper bond paperwork to be reviewed and signed by Judge. Provide excellent customer service to public. Specialty Court Coordinator

Lubbock County Court Administration - Lubbock, TX

October 2005 to October 2008

Responsible for administrative duties of drug/DWI court. Coordinate weekly meetings for the drug/DWI court team consisting of Judge, DAS, Defense Attorney, Treatment professionals, and probation. Update and monitor scheduled urinalysis call in line. Keep track of active/inactive participants in drug/DWI court for research and grant information. Prepare weekly progress docket of all active participants for court sessions. Attend weekly court sessions. Provide excellent customer service to public. Lubbock County 72nd District Court Coordinator

Lubbock County Court Administration - Lubbock, TX

March 2003 to October 2005

Personal Banker

Lubbock National Bank - Lubbock, TX

January 2002 to March 2003

Chief Court Clerk/Lubbock County District Clerks Office LUBBOCK COUNTY - Lubbock, TX

December 1998 to December 2001

Education

Bachelors of Occupational Education in Justice Administration WAYLAND BAPTIST UNIVERSITY - Lubbock, TX

December 2006

Skills

• Case Management

• Legal Drafting

• Banking

• Administrative Experience

• Legal Research

• Personal Assistant Experience

• Social Work

• Crisis Intervention

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• Adobe Acrobat



Contact this candidate