Kelly D. Nelson

ad4lde@r.postjobfree.com ***** Statler St. Clair Shores, MI 48081 Cell 214-***-****

WORK EXPERIENCE:

Parts Specialist– Penske Automotive Solutions – Troy, MI - 2021 – 2023

● Organized parts orders for technicians to promote effective and complete builds.

● Audited other pickers to ensure accuracy in all phases of the order process.

● Maintained all keys (usually over 100 units), and logged them in and assigned appropriate parking spaces.

● Make sure all propane was ordered for high lows.

● Ensured all GM Motors Hazardous Materials were shipped in accordance with GM LMS#59753.

● Maintained all loading docks and coordinated special order dumpsters efficiently.

● All shipping and receiving duties, forklift certified. Crew Manager – Paradigm Cleaning Solutions – Shelby Township, MI - 2019-2021

● Assist in the training of new employees to achieve world-class cleaning to customers. ou

● Provide updates to crew and customers regarding job completion status.

● Conduct quality control checks for all aspects of the job to ensure satisfied clients.

● Continually work to search for more productivity in cleaning and customer follow-up.

● Perform all aspects of the various job duties to ensure high satisfaction levels. Independent Insurance Agent – Vantage Point Insurance – Grand Rapids, MI - 2013 – Present

● Achieved top 30% in premium increases and retention.

● Successfully cross sold multiple services to a majority of clients increasing agency revenue.

● Assisted main office in implementing procedures to ensure clients were being handled in an ethical and fiduciary manner which highlighted issues and improved agency morale. Insurance Broker – Safeco and several other Insurance Companies – Bedford, TX - 2011-2013

● Created a new book of business from the ground up in less than 12 months.

● Achieved top performer status in several sales and retention metrics. Allstate “The Nelson Agency” co-owner – Allstate Insurance – Bedford, TX - 1993-2011

● Coached and trained up to 23 staff (FTEs) to deliver excellent service to clients.

● Provided training and mentorship to other agents that were able to grow their business and created new Allstate owner operated branch offices.

● Grew from zero client base to average revenues of $2.5 million in annual premium revenue.

● Implemented procedures that increased client retention to over 93%.

● Established myself and the agency as a preferred financial professional in the local market. EDUCATION:

Detroit Engineering Institute, Detroit, MI – two-year certificate – 1986 AWARDS/RECOGNITION:

Allstate Insurance Presidents club winner - 12 years

Top ten sales producing agent, Allstate Insurance - 16 years

Top 1% life insurance sales producing agent, John Hancock Insurance

Awarded over two dozen Allstate Insurance incentive trips based on agency revenue

Earned John Hancock Institute for career agents two-month professional training course